1. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 1 Completing Business Messages

2. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 2 PlanningWritingCompleting Analyze Situation Gather Information Select Medium Get Organized Revise Produce Proofread Distribute Analyze the Audience Analyze the Audience Compose the Message Compose the Message Three-Step Writing Process

3. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 3 Revising the Message ContentContent Style and Tone OrganizationOrganization

4. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 4 Reviewing for Readability SentenceLengthSentenceLength Lists and Bullets Lists and BulletsParagraphLengthParagraphLength Headings and Subheadings Subheadings

5. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 5 Editing for Clarity Sentence Style Faulty Parallelism Dangling Modifiers Long Noun Sequences

6. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 6 Editing for Clarity Camouflaged Verbs Sentence Structure Awkward References Excess Enthusiasm

7. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 7 Editing for Conciseness Wordy Constructions Long Words or Phrases Redundant Wording “It is/There are” Starters

8. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 8 Revising with Technology GrammarCheckerGrammarCheckerThesaurusThesaurusStyleCheckerStyleChecker RevisionToolsRevisionToolsSpellCheckerSpellChecker

9. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 9 Producing the Message MultimediaElementsMultimediaElements DesignElementsDesignElements

10. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 10 Multimedia Elements PresentationSoftware Video Clips and Sound Bites GraphicsSoftware Hypertext Markup Language

11. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 11 Design Elements Consistency Balance Detail Restraint

12. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 12 Design Techniques Design Techniques White Space Margins Justification Typefaces Type Styles

13. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 13 Instant Messaging E-mail Systems Word Processing Desktop Publishing Multimedia Systems Web Publishing Using Technology

14. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 14 Technology Features ParagraphFormattingParagraphFormatting Numbered or Bulleted Lists Numbered or Bulleted Lists Tables and Text Boxes Tables and Text Boxes Pictures and Objects Pictures Templates and Style Sheets Templates and Style Sheets Page Setup ColumnFormattingColumnFormatting

15. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 15 Proofreading the Message Edited CopyFinal Report Grammar and Usage Punctuation Design Errors Missing Material Overall Format Spelling Errors and Typos

16. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 16 Proofreading Advice Make multiple passes Use perceptual tricks Focus on high-priority items Get some distance Stay focused and vigilant Exercise caution

17. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 17 Distributing the Message Cost Concerns Convenience Time Constraints Security and Privacy

18. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 5 - 18 Reviewing Key Points Reviewing the three-step plan Revising the message Producing the message Proofreading the message Distributing the message