1. Inbound Austria

2. Austria Market overview The top 3 categories ! 1 2 3 The top 3 countries they buy from 1 2 3 Germany UK USA Based on Country Fact sheet Austria has a population of 8.5 million inhabitants 5.2 million buy online Online sales amounted to a value worth $13.6 billion in 2013 The annual average online spend is $2647 79% shops cross-border and this is predicted to grow to 89% Consumer Electronics Food & Beauty products IT

3. Highlights of our delivery service to AT Delivery via a trusted partner Clearance (when applicable) into Europe via our customs broker Landmark Trade Services UK* Full tracking from origin including pickup and end-delivery Delivery service at home with proof of delivery (scan), (1attempt then notice left or parcel left) Covering AT within an average of 4-6 days from EU, US, Asia and Australia Final mile from injection point to delivery in AT from 2-3 days Maximum weight : 70 lbs (32kg) and parcel size : 78x31x23 inch (200x80x60cm) * More information on thresholds can be found in the Tax map

4. Operational flow to deliver into AT StepDescriptionTransit 1Buyer places order onlineDay 0 2 We pick up parcels in your facility or you drop at our facility. We consolidate and prepare for shipping Day 1 3 We airlift parcels (or truck for EU volumes) into Europe and perform customs clearance through LTS* EU: 1-2 days US: 2 days Asia: 2-4 days AU: 2-3 days 4 Parcels are consolidated in Europe and injected into AT for delivery 2-3 days * For shipments originating from outside EU customs clearance is provided by LTS UK

5. Transit times for shipping to AT Injection Point in Europe Vienna 2-3 days E2E transit times to AT From EU: 4-6 days From US: 5-6 days From Asia: 5-8 days From AU: 5-7 days Transport to Injection Point Final Mile from injection point to delivery From EU: 1-2 days From US: 2 days From Asia: 2-4 days From AU: 2-3 days