1. Videoconferencing Services at JCU Place image/s within black outline if you want. If you choose to include images, the black outline is for positioning purposes only. Remove outline after images are placed. Presenters: Gary Gulliford & Jens Didriksen Nov 26th 2014

2. Current Situation 160+ Common Teaching Rooms (CTRs) 45 centrally bookable Videoconferencing venues Support for specialty labs ie Dental School. Commercial videoconferencing operation. Videoconferencing infrastructure support for non-central systems ie Medical school plus personal systems. Desktop Videoconferencing provision – Jabber (aka Movi) eLecture capture Via content servers Totally dependant on Networking services.

3. Control Centres 1 each at Cairns and Townsville Reception points for calls to extns 14643 and 21700 Cisco TMS for Videoconference management AMX RMS for control system management DSPs for control of audio VNC and direct access to device web interfaces

4. User Support Targeted specific user training Scheduled and on demand group training sessions Distributed call centre support (The last technical support person out of the room diverts to a mobile phone) Support staff working direct with users in person, in room. After hours support via overtime and Casual Employees Input from system users vital for ongoing development Online resources. http://www.jcu.edu.au/Videoconferencing/http://www.jcu.edu.au/Videoconferencing/

5. New developments Videoconferencing Analytics https://apps.vyopta.com/

6. Videoconferencing history at JCU 1994 - 1998 - 1 system at each campus - 128kbps ISDN 1999 - 3 systems at each campus - 128kbps ISDN 2000 - Replaced 6 PictureTel systems with 8 Tandberg 384/768kbps(ISDN/IP) 2001 - Completed migration to H323 2002 - 12 videoconferencing systems – Duo video 2005 - 20 videoconferencing systems 2006 - 21 videoconferencing systems (Thursday Island) 2007 - 45 videoconferencing systems 2012 – 100 Videoconferencing systems 2013 – Started migration to HD As of today; +130 videoconferencing systems located in Townsville, Cairns, Thursday Island, Mackay, Mt Isa, Cloncurry and Singapore plus desktop videoconferencing.

7. VC Infrastructure In the beginning, we had this: That’s right; nothing!

8. Videoconferencing Growth Cairns and Townsville were two islands connected via ATM link ISDN BRIs kept in place for redundancy after migrating to IP No firewall traversal, ports had to be opened as required Overall an expensive and labour intensive solution Does not scale very well – if at all...

9. . The present

10. Videoconferencing Endpoints

11. Benefits of current infrastructure Call Access and Control (CAC) including bandwidth management, interworking between IPv4 and IPv6 and interworking of SIP and H.323 Scalability – addressing using E.164 Alias and SIP URI Quick and easy way of neighbouring with other organisations such as Qld Health Provisioning of JabberVideo (Movi) clients Secure firewall traversal

12. Transwhatnow??? Transcoding and transrating; we all do it Serving all comers: H.323  SIP  H.320, HD  SD Graphic courtesy of TANDBERG/Cisco

13. JCU Singapore 7 end-points + desktop videoconferencing Initially experiencing critical packet loss Old firewall found to be part of the problem Moved all VC traffic to separate VLAN bypassing old firewall, and using a temp Linux firewall instead. JCUS end-points routed externally and registers with VCS-E. Awaiting LAN upgrade and new firewall replacement.

14. Questions - Discussion Thank you!