1. CHAPTER OBJECTIVES © SOUTH-WESTERN EDUCATIONAL PUBLISHING HUMAN RESOURCES PLANNING nDescribe the types of activities that occur in a human resources department. nOutline the procedures to follow in identifying and selecting new personnel. nIdentify factors to consider when employees are promoted, transferred, or released. nCompare three major systems that businesses use to pay employees. nDescribe several common employee benefits. nDiscuss how human resources management is changing in businesses today. 2424

2. © SOUTH-WESTERN EDUCATIONAL PUBLISHING HUMAN RESOURCES ACTIVITIES nEmployment nWages and benefits nPerformance improvement nEmployee relations nHealth and safety nPerformance management nEmployee assistance programs nEmployment planning and research

3. © SOUTH-WESTERN EDUCATIONAL PUBLISHING SELECTING PERSONNEL nEstablishing a need nRecruiting applicants nCurrent employees nUnsolicited applications nEmployment agencies nOther sources nProcessing applications

4. © SOUTH-WESTERN EDUCATIONAL PUBLISHING PROMOTING AND TRANSFERRING EMPLOYEES nPromotion — advancement of an employee within a company to a position of more authority and responsibility nTransfer — assignment of an employee to another job in the company that, in general, involves the same level of responsibility and authority as the person's current work

5. © SOUTH-WESTERN EDUCATIONAL PUBLISHING RELEASING EMPLOYEES nDischarge — release of an employee due to inappropriate work behavior nLayoff — temporary or permanent reduction in the number of employees because of a change in business conditions nEmployee Turnover — rate at which people enter and leave employment in a business nExit Interview — formal interview to determine the person's attitudes about the company and suggestions for improvement

6. © SOUTH-WESTERN EDUCATIONAL PUBLISHING PAYING EMPLOYEES nWage and salary plans nTime plans nPerformance plans nCombination plans nFactors affecting pay levels

7. © SOUTH-WESTERN EDUCATIONAL PUBLISHING EMPLOYEE BENEFITS nCustomary benefits nHours of work nOther benefits

8. © SOUTH-WESTERN EDUCATIONAL PUBLISHING THE INCREASING VALUE OF HUMAN RESOURCES nEmployment laws nEqual opportunity in employment nChanges in providing human resources services nUse of technology nOutsourcing of services

9. © SOUTH-WESTERN EDUCATIONAL PUBLISHING LAWS PROVIDING EMPLOYEE BENEFITS AND PROTECTION nOccupational Safety and Health Act nFair Labor Standards Act nSocial Security Act nUnemployment Insurance nWorkers' Compensation nCivil Rights Act of 1964 nEqual Pay Act nAmericans with Disabilities Act nFamily and Medical Leave Act