1. Who wants to be a millionaire

2. If you are an organized waiter you: a.Make useless trips to the kitchen b.Ignore your customers c.Take extra steps to get things done d.Never prioritize the tasks at hand e.None of the above

3. A waiter or waitress must do the following in order to follow general guidelines regarding proper attire and dress: a.Wear a well fitting, clean uniform b.Wear their shirt untucked c.Keep jewelry to a minimum d.Have properly polished nails e.A and C

4. A floor plan that includes the number of seats that a server is responsible for is: a. Dance floor b. A dining room section or station c. kitchen d. Cash register

5. In a fine dining establishment a busser: a.Clears, cleans, resets tables and stocks service station b.Harasses the customers and spits in the food c.Picks their nose during service d.Serves the customer water and bread e.A and D

6. When you are taking an order from a customer you can: a.Write out a customer check b.Write it on the back of your hand c.Use a point of sale system d.Recite it from memory e.A, C and E

7. A customer is unhappy when: a.They constantly look at their watch b.Signal to you with a frown on their face c.Wander aimlessly around the room with a water glass in their hand d.Walk out without paying e.All of the above

8. What should you do if a customer eats off their dessert fork during the salad course? a.Clear the utensil with the salad course and present the correct utensil for the dessert course b.Let them use their salad fork for dessert c.Give them an extra spoon

9. If you are reading the bill, processing the bill and making change you are filling what role in the restaurant? a.dishwasher b.Cashier c.busser

10. Salt and pepper shakers should be: a.Wet when you refill them b.Dry when your refill them c.Moist when your refill them

11. Which of the following steps should be taken to prevent an accident in the restaurant: a.Mop the floor and do not put a wet floor sign out b.Move folding tray stands out of the way c.Lay a bunch of forks and knives out on the ground for people to step on

12. When checking on customer satisfaction a waiter or waitress can: a.Look from the kitchen door to check to see if they are eating their meal b.Return to the table and ask if the dish was prepared to their satisfaction c.Walk by and make sure they are not complaining

13. A server in a restaurant: a. Serves menu items properly b. Properly represents the foodservice operation through a good attitude and friendly service c. Knows the menu and “sells” it to the customers d. Correctly processes the bill and makes change e. All of the above