1. Registration Services Mark Kosters 10 November 1998

2. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia Outline l Current InterNIC Statistics l Customer Service l Engineering l What’s in the Future?

3. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia Registration Growth (000’s) =.NET., ORG,.EDU Registrations =.COM Net Registrations 2,777 0 500 1000 1500 2000 2500 177 246 340 461 627 818 1,040 1,296 1,541 2,289 Mar '96Jun '96Sept '96Dec '96Mar '97Jun '97Sept '97Dec '97Mar '98Jun '98Dec’95 1,862 3000 Sep '98

4. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia Top-Level Domain Distribution as of September 30, 1998

5. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia International Registrations 40,000 60,000 100,000 80,000 120,000 140,000 1Q'98 4Q'97 81,000 98,000 128,000 138,000 2Q'98 3Q'98

6. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia Domain Updates Per Month

7. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia Telephone Requests

8. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia Whois Queries by Month

9. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia Monthly Email Sent to Hostmaster Address

10. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia a.root-servers.net October 1998

11. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia Customer Service l Help Desk – July 14 set a record for incoming calls: 4,142 – Abandonment rates have been around 11% – Time to answer is about 2:00 minutes – Average call duration (once answered) is 5 minutes – Most frequent questions (most common first) l Authentication l How to change a contact l How to change to a new ISP l Status of a domain update

12. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia Customer Service (cont.) l Changes – Registrant Name Change l Records here every month l 65% of the requests are correct l New FAQs created – http://rs.internic.net/whats-new.html l Email – 78% answered within 24 hours

13. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia Engineering l Operations – Remote Sites l GTLD servers now in London and in Bay Area – Serves.com,.net, and.org only – f.gtld-servers.net 1200 queries per second Colo at PAIX – k.gtld-servers.net Seeing about 1500 queries per second Colo within Globalcenter’s space l Actively looking for more sites

14. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia Engineering (cont.) l Whois searching improved – Improved search scheme – More aggressive with abusers l Average registration turn-around improved – Improved spammer prevention – Improved internal load sharing algorithms

15. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia What’s in the Future? l Contract transferred from NSF to DOC l Amendment 11 highlights – Specify a registrar/registry (RRP) system by November 1 – NewCo to appoint 10 people to review RRP by December 1 – Test bed operational by March 31, 1999 for 5 NewCo accredited registrars – Expanded to other registrars by June 1, 1999 – Equal access by October 1, 1999 – Enhancements to Whois – Assist NewCo with details upon request – Operate the a.root-servers.net machine with modifications of root zone to be approved by DOC l Remote Registry Protocol (RRP) l Improved authentication of registrants l Dynamic Update l Secure DNS

16. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia Future (cont.) l RRP Details – Very lightweight – Real-time registrations – Only enough information to generate zone files and identify which registrar has what domains – No contact information - held at the registrar level – Why so lightweight? l Internationalization problem moved to registrar l Privacy issues moved to registrar l Can differentiate service between registrars more easily

17. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia Future (cont.) l Transport is through SSL l Web interface for registrar reports l Caveat – This all may change

18. Mark Kosters 10 November 1998 NANOG Meeting Atlanta, Georgia URL l This presentation can be viewed at the following URL: – http://www.netsol.com/nsi/presentations/markk/ 9811nanog