1. What is it? Professionalism in the Workplace

2. “ A professional is a person who can do his best at a time when he doesn’t particularly feel like it.” (Alistair Cooke)

3. Professionalism Professionalism does not just refer to our appearance- good grooming, neatness or how we look standing in front of co-workers or visitors. Nor does it only refer to our technical skills. Professionalism is more along the lines of a person’s own character strengths and values directed towards quality service to other’s through their work. Professionals show sound judgment, business savvy, ingenuity, and self–respect for their work.

4. Akron Zoo Dress Code & Professional Image Policy

5. Uniform Staff is required to wear their uniforms according to the dress code policy. Undershirts must be a plain color such as black, gray, or white. Pants, capris, or shorts must be khaki. Khaki style jeans are permitted. Shorts must be mid-thigh and no shorter. Clothing must not be ill-fitting or loose.

6. Personal appearance Your hair and facial hair must be clean, neatly arranged, and of a naturally occurring color. No body piercings may be visible. If you choose to wear makeup, it must be moderate and conservative.

7. Do not complain about your job to a co-worker in front of our guests. Smile, nod, say “Hello” to our guests and your co-workers.

8. Workplace Professionalism Be responsive. Respond in a timely manner. Email/voice mail/radio etiquette. Think about how your email/voicemail/radio call will be perceived by the recipient or visitors around them. Bring issues to the attention of management. Problems cannot be addressed if they are not reported. Managers- Avoid being bias. You have one team. They need to be treated as one.

9. Professionals Understand the Importance of… Organization & time management. Planning. Manners. Problem solving attitudes. Integrity…always. Sharing their knowledge & listening to new ideas. Setting examples for staff & co-workers.

10. Professionals Understand the Importance of… The perils of social networking. Information or pictures used in social networking sites reflect on you both as an employee and a professional. Be careful about mixing work and personal information. It may come back to haunt you.

11. Be prepared for your work day. Be ready to react to any situation. It’s a zoo…..Anything can happen. Be ready to respond and assist as needed. So……..

12. Scenarios Some names have been changed to protect the identity of certain individuals.