1. Wellbeing Norfolk and Waveney Euan Williamson – Mental Health and Learning Disabilities Commissioning Manager, Norfolk and Waveney CCGs and Social Care

2. Presentation What is Wellbeing? What’s different from the past? Why did CCGs want/need to change? How did CCGs agree the final model? Who will be providing the service? How will the service be promoted?

3. What is Wellbeing? Service offering access to psychological therapies across Norfolk and Waveney Available to people suffering with mild-severe depression/anxiety/phobias/Post Traumatic Stress Disorder (PTSD) Age ranges from 16+ with no upper age barrier Self-referral as well as GP referral Any professional can refer or help someone refer Delivered close to home in GP practices and community venues People can be re-referred as many times as needed

4. What’s different from the past? Double the investment in psychological therapies Fully employed peer support workers who have lived experience of mental health Increased numbers of Counsellors and Cognitive Behavioural Therapists (CBT) 100% face to face therapy for those who need it Named clinician attached to every GP practice Quick advice sessions with experienced therapists, and booked through a GP, held in GP practices and community venues Drop-in sessions available in GP practices and community venues Increased access to workshops, groups and links to community projects Increased capacity to see over 15,000 people every year

5. Why did CCGs want/need to change? Stems from the Improving Access to Psychological Therapies (IAPT) national programme Public Sector Regulations required CCGs to consider a competitive procurement Engagement work showed that people were not entirely happy with IAPT GPs were not happy with the IAPT model Growing evidence base supporting the effectiveness of psychological therapies

6. How did CCGs agree the model? CCGs spoke to a range of people across Norfolk and Waveney Patient focus groups Patient interviews Carers groups Practice patient forums Patient survey and questionnaires System partners, e.g. social care, third sector, hospitals, ambulance, police GP and Primary Care Workshops Independent report created by University of East Anglia (UEA) Commissioning Vision Public Consultation Service user representatives involved in the vision development, service model design, evaluation of bid applications and the mobilisation of the new model

7. Who will be providing the service? The service is provided by a partnership of organisations and is known as Wellbeing The partnership includes, Norfolk and Suffolk Foundation Trust (NSFT), Great Yarmouth and Waveney Mind, Norwich and Central Norfolk Mind, West Norfolk Mind and Relate The service can be contacted on 0300 123 1503 where people can self- refer The service will also accept online referrals, faxes, letters and GP/professional referrals Service started on 1 September 2015 Official service launch to take place this Autumn

8. How will the service be promoted? Traditional methods such as leaflets and posters in GP practices and community venues GP practice champions Peer support workers, community champions and volunteers System partners, e.g. AGE UK, community health providers, third sector organisations, sheltered housing, social care providers and care homes Utilising technology to reach out to rural and isolated communities However, the service can only succeed by listening to the public and patients. Please do HELP!!

9. Any Questions? Euan Williamson Euan.Williamson@nhs.net