1. E-BUSINESS SUITE 11i.10 – CUSTOMER RELATIONSHIP MANAGEMENT ORACLE ACCELERATOR FLOWS, FUNCTIONS & PRODUCTS
Sales & Marketing
Service
Insight to Campaign Plan
Execute Campaign to Event
Execute Campaign to Direct Mail and Advertising
Execute Campaign to
Execute Campaign to Web
Execute Campaign to TeleSales
Inbound Call to Lead for Telemarketing
Lead to Opportunity for Sales
Opportunity to Order for Sales
Opportunity to Forecast to Management Roll-Up
Inbound Call to Lead for TeleSales
Lead to Opportunity for TeleSales
Opportunity to Order for TeleSales
Product Trade-In to Order
Catalog to Assembled Content
Personalization to Content Deployment
Registration to User Access
Web Prospect to Shopping Cart
Shopping Cart to Contract
Order to Status Inquiry
Order Receipt to Intelligence
Analyze Sales Performance to Compensation Plan
Commission to Payment
Service Request to Resolution for TeleService
Service Request to Order
Quote to Warranty/Extended Warranty for Service
Registration to User Access for Self-Support
Create to Publish Knowledge
Maintain Account to Personalize Home Page
Knowledge Base Search to Result
Forum Posting to Response
Service Request to Resolution for Web Service
Install Base Update to Product Return
Install Base Update to Product Return for Depot
Service Entitlement to Depot Repair
Service Entitlement to Exchange
Service Request to Entitlement for Depot
Web Service Request to Escalation
Dispatch to Technician Move Order
Install Base Update to Product Return for Dispatch
Service Entitlement to Dispatch
Service Request to Entitlement for Dispatch
Service Request to Parts Replenishment
Author to Sign Service Contract
Expiring Contract to Renewal
Change or Terminate Contract
FLOWS
Marketing Campaign Planning
List segmentation
Campaign Execution
Collateral Fulfillment
Telemarketing & Telesales
Opportunity and Pipeline Management
Lead Capture and Qualification
Product Trade-In Management
Web Content Management
User Registration
B2B & B2C Web Store
Web Order Management
Cross-sell & Up-sell
Operational Reporting
Compensation Planning
Service Request Management
Issue Resolution
Warranty Activation
Self-Service Registration
Knowledge Management
Multi-channel Support
Support Escalations
Online Forums
Install Base Tracking
Service Entitlement
Returns (RMAs)
Product Exchanges
Customer Maintenance Support
Technician Dispatch & Scheduling
Spare Part Inventory Management
Service Contract Authoring
Service Contract Renewals & Terminations
Service Contract Change & Approvals Management
FUNCTIONS
Marketing
Telesales
Sales
iStore
E-Business Intelligence
Incentive Compensation
TeleService
Install Base
iSupport
Advanced Inbound Telephony
Depot Repair
Field Service
Service Contracts
Quoting
PRODUCTS INCLUDED
Copyright © 2005, Oracle Corporation. All rights reserved.

2. Supply Chain Management
E-BUSINESS SUITE 11i.10 – SUPPLY CHAIN MANAGEMENT ORACLE ACCELERATOR FLOWS, FUNCTIONS & PRODUCTS
Supply Chain Management
Sourcing Requirements to Agreement
Requisition to Receipt – Direct
Requisition to Receipt – Indirect
Supplier Return to Debit
Supplier Return to Replacement
Click to Requisition
Catalog Setup to Management
Requisition to Service Delivery – Time Based
Requisition to Service Delivery – Fixed Price
Wall-to-Wall Accuracy Cycle Count
Wall-to-Wall Accuracy Physical Count
Plan to Replenishment (Min-Max Planning)
Design to Release
Forecast to Plan Advanced
Plan to Schedule
Schedule to Build - Discrete
Product Standard Costing to Inventory Revaluation
Inspect to Disposition for Order Management
Order to Shipment
Order to Drop Shipment
Customer Return to Credit
Customer Return to Replacement
Assemble to Order to Shipment
Pick to Order to Shipment
New Part Request to Approval
Create to Approve ECR
Create to Approve ECO
Generate BOM to CAD Assembly
Change Order to Prototype
Change Order to Production
Asset Purchase to Maintenance Plan
Planned Work to Maintain Asset
Unplanned Work to Maintain Asset
Order to Shipment for Logistics
Inspect to Put Away for Logistics
Plan to Replenish PAR Count Planning
Plan to Replenish –VMI
Consignment to Consumption - VMI
FLOWS
Direct & Indirect Requisitions
Self-service Requisitions
Vendor Selection and Management
Returns and Replacements
Debit Memos
Catalog Management
Services Procurement
Min-Max Planning
Inventory Counting
Stock Adjustments
Product Design
Engineering
Forecasting and Demand Management
Planning and Scheduling
Manufacturing Execution
Product Costing
Materials Inspection and Disposition
Order Processing and Shipping
Returns
Order Configuration
Part Creation
Engineering Change Request Management
Engineering Change Order Management
Bills of Material Generation
Prototype Release Management
Production Release Management
Asset Maintenance
Order Scheduling
Advanced Shipping Notification
Vendor Managed Inventory
Materials Review & Disposition
Inventory Planning & Replenishment
FUNCTIONS
Purchasing
iProcurement
Sourcing
iSupplier Portal
Inventory Management
Discrete Manufacturing
Order Management
Configurator
Advanced Product Catalog
Collaboration Suite
CadView-3D
Demand Planning
Advanced Supply Chain Planning
Inventory Optimization
Quality
Mobile Supply Chain Applications
Enterprise Asset Management
Warehouse Management
Collaborative Planning
PRODUCTS INCLUDED
Copyright © 2005, Oracle Corporation. All rights reserved.

3. E-BUSINESS SUITE 11i.10 – ENTERPRISE RESOURCE PLANNING ORACLE ACCELERATOR FLOWS, FUNCTIONS & PRODUCTS
Financials
Human Resources
Projects
Customer Invoice to Receipt
Supplier Invoice to Payment
Expense Report to Invoice
Receipt to Assets
Assets to Depreciation
Bank Statement to Cash Reconciliation
Subledger Journals to Post
Period End Close to Financial Reports
Budget to Approvals
Self-service Expense Report to Invoice
Self-service Account Review to Payment
Internal Controls Framework to Process Review
Assess Risk to Establish Internal Controls
Audit Plan to Certification
Improve Controls to Monitor Compliance
Credit Approval to Customer
Collection Campaign to Collections
Customer Statement to Collections
Strategic Staffing to Hire
Benefits to Payroll
Time Collection to Payroll Processing for HR
Termination to Payroll
Payroll to Payment
Plan to Project Budget
Time Collection to Payroll Processing for Projects
Project Execution to Invoice
Project Execution to Asset
Analysis to Project Closure
FLOWS
Accounting
Financial Analysis & Reporting
Cash Management
Asset Management
Payables
Receivables
Period End Close
Invoice Payments
Expense Report Management
Budgeting
Self-service Account Review
Self-service Payments
Establish Internal Controls Framework
Internal Controls Certification
Analyze and Monitor Internal Controls
Manage Credit Policy
Collections Campaign Execution
Staffing & Hiring
Benefits Enrollment and Administration
Time Collection
Payroll reconciliations and costing
Payroll Processing
Planning & Budgeting
Project Time Collection
Project Billing & Control
Project Performance Analysis
FUNCTIONS
Financials - including: Assets
General Ledger
Payables
Receivables
Cash Management
iReceivables
Internal Controls Manager
Internet Expenses
Human Resources
Payroll
Projects
Advanced Collections
iPayment
PRODUCTS INCLUDED
Copyright © 2005, Oracle Corporation. All rights reserved.