1. Effects of Team Conflict on Motivation and Creativity Grouping Leaders Kaka (Leader) Charles Cherrie Queenie Ryan Serene

2. Introduction http://www.youtube.com/watch?v=4wWPaXYMErA&feature=related

3. Introduction  Task Conflict  Relationship Conflict The Two Hypotheses We Made: 1. Task conflict increases motivation and creativity 2. Relationship conflict decreases motivation and creativity

4. Introduction Agenda: 1. Effects of Conflict on Creativity 2. Effects of Conflict on Motivation 3. Survey Result 4. Practical Implication 5. Conclusion

5. General Effects of Task Conflict on Creativity Positive

6. Level of Task Conflict “Too much task conflict may lead to a reduced capacity to perceive, process, and evaluate information.” Farh, Jiing-Lih, Lee, Cynthia, Farh, Crystal I. C., Robert H. 2008

7. Different Phases of Occurrence Early Phases: Idea and Strategy Generation Later Phases: Task Execution and Strategic Implementation Farh, Jiing-Lih, Lee, Cynthia, Farh, Crystal I.C.,Robert H. 2008

8. General Effects of Relationship Conflict on Creativity Negative

9. Effects of Relationship Conflicts on Creativity

10. Contingencies Other Factors Affecting the Intensity of the Relationship:  Social interaction  Trust De Clercq, Thongpapanl, Narongsak, Dimov, Dimo 2008

11. Results  High level of social ties tend to amplify the negative effects of relationship conflicts on creativity  Level of trust has no significant effects on affecting the negative relationship between relationship conflicts and creativity

12. Implications Example: When a couple quarrel… What can managers do?

13. Effects of Task Conflict on Motivation  Positive  Example in our group Shah & Jehn. 1993 Simons & Peterson. 2000 Amason, 1996; Cosier & Rose, 1977; Pelled, Eisenhardt, & Xin. 1999

14. Previous Case Studies and Empirical Findings  Groups with conflicting opinions  Produced better solutions  High-performing firms  Higher task conflicts Jehn. 1994 Hoffman and Maier. 1961 Eisenhardt3, Kahwajy, and Bourgeois. 1997

15. Practical Implication Recognize difference between the 2 conflicts Kept at a moderate level Provide account Simons and Peterson (2000) Simon T. Tidd, Heather H. Mclntyre and Raymond A. Friedman (2003)

16. The Key Lies in…  Whether conflict is good or bad? NO!  How to manage conflicts in a way that makes them more productive ?

17. Effects of Task Conflict on Motivation Amason, 1996 Cosier & Rose, 1977 Shah & Jehn, 1993 Pelled, Eisenhardt, Xin, 1999 Simons & Peterson 2000

18. Effects of Conflicts Trust Conflict Management Focus in Conflict Management

19. Trust Positive Effects of Task Conflict Simons & Peterson. 2000 Peterson & Behfar. 2003

20. Conflict Management  Research on 65 teams of MBA students Kristin J. Behfar, Irvine Randall S. Peterson, Elizabeth A. Mannix and William M. K. Trochim X. M. Song, J. Xile, and B. Dyer. 2000

21. Focus in Conflict Management  Equity (accommodating, collaborating and compromising)  Dual concern  Rule (competing, forcing and compromising)  Task > Individual interests Kristin J. Behfar, Randall S. Peterson, Elizabeth A. Mannix and William M. K. Trochim

22. Survey Results  Target: 150 UST students  Contingencies: Conflict Management, Role of trust on task conflict  Relationship conflict  avoidance

23. Survey Results (Cont’d)  Cooperative or collaborative orientations increase effectiveness in managing task conflict and hence; maintain motivation of members De Dreu, 2006; Tjosvold, Hui, & Yu. 2003  With the presence of trust, task conflict can bring more positive outcomes to a team including higher motivation. Simons & Peterson. 2000

24. Conclusion

25. Q&A

26. Thank You!