1. Guarantee Procedure In
ISACO

2. Scrap Parts Warehouse (10)
Regional Office (12)
Scrap Parts Warehouse (10)
Scrap Parts Testing (5)

3. Dealer System Facilities Dealer
Authorization( some parts) from regional office
Outlook Express
Technical Consultation
Authorization( some parts) from Renault pars
Astai
Guarantee Instructions , Guarantee info. ,Technical info. ,Scrap Parts Specifications , Service Bulletins , Dealers Personnel Info. Search Parts no.
IKSA
EPC
ITA
Authorization( some parts) from peugeot
Technical Consultation
Reception , Invoice , …
Unix (off line)
Dealer
Online Reports
Tel Net (on line)
Updating Unix(off line)
ORACLE
Vehicle Stop
Parts Procurement
Parts Special Procurement (VOR)
Authorization
Recalls , Repair Insurance
Rescue Vehicle System
Car Purchase

4. Guarantee Process in Iran Khodro Dealer
ITA
Pre-approval request for repair (If it’s required according to Guarantee Policy)
Astai
Dealer
Confirmation of doc.
Regional Offices
Send Scrap Parts
Payment
Open Repair Order
Vehicle Information
Claim Process –Warranty Codification
Part References
Labour Codification
Defect Codification
Pre-authorization
Send Replaced parts
Close Ro
Reports of Scrap Parts
Scrap Parts Warehouse
Pre-approval in special cases when more verification is needed ( ENGINE)
Financial Department
(Claims)
Guarantee Department
Guarantee System
Reading data for Report , Analysis and claim
Claim
Claim
Procurement Department
ISACO Suppliers
Capture
Correction
Follow-up (Claims and Parts Demand)
Car Manufacturer (Renault, Peugeot, Suzuki )
SAPCO
IKCO

5. Guarantee Process in Iran Khodro
Dealer
Regional Offices
Guarantee Department
Financial Department
Special Cases
Work Order Opening
Asking for
Pre-authorization
Approval
Completing Repairs
Recording Claim
in Dealer System
Keeping and Delivering Guarantee Scrap Parts
Receiving Guarantee Scrap Parts & Sending Confirmed Reports
Warranty System
Sending Claims
via IKCO Warranty System
Capturing Claim’s Data
Pre validation
Final control & Approve
Credit Requests
Payment Y N
Claim Correction in Dealer System