1. NetTech Solutions Resolving Issues with Locally Attached Devices Lesson Twelve

2. NetTech Solutions Exam Objectives Identify and troubleshoot problems with locally attached devices

3. NetTech Solutions Lessons in this Chapter: Understanding Connection Types Resolving Issues with Handheld Devices

4. NetTech Solutions Understanding Connection Types Understanding Ports and Connectors –Serial –Parallel –Universal serial bus (USB) –FireWire (IEEE 1394) –Infrared Data Association (IrDA) –Wireless

5. NetTech Solutions Serial PDAs, Pocket PCs, and other personal organizers Synchronization cradles for PDAs and other personal organizers Card readers Digital converters Digitizer tablets Serial-to-USB adapters

6. NetTech Solutions Parallel Port Parallel ports have 25 pins and may be referred to as parallel ports or Centronics ports. Printer port

7. NetTech Solutions USB Port Up to 127 devices USB 1.1 and 2.0 Speeds of 12 to 480 Mbps Uses: –Just about all other ports.

8. NetTech Solutions FireWire Port Up to 63 devices per node Setup similar to Networking. Versions 1 and 2 Speeds of 400 and 800 Used for Video, sound, etc.

9. NetTech Solutions IrDA Port Again PDAs, laptops, small portable devices –Media centers –PDAs, handhelds, and portable computers –Printers –Digital cameras –Other devices that connect and share information and data

10. NetTech Solutions Wireless Access Points Use of WAPs –Media centers –Smart displays –Laptops –Handheld computers, PDAs, and Tablet PCs –Printers

11. NetTech Solutions Troubleshooting Ports and Connections Proper configurations Is it connected? Proper device drivers Device not on Properly connected Maybe the device is malfunctioning Use the Help and Support Center for help May be a BIOS issue

12. NetTech Solutions Practice: Configure Ports –Page 12-8

13. NetTech Solutions Resolving Issues with Handheld Devices Four main types of handheld devices –pocket organizers –PDAs, handheld computers, and Pocket PCs –Smart displays –Tablet PCs

14. NetTech Solutions Understanding Personal Digital Assistants PDAs generally include a calculator, notepad, and address book. –Windows CE, –Palm OS GPS Photo Apps DB Organizational Languages Financial Games

15. NetTech Solutions Smart Displays A smart display is an additional monitor that connects wirelessly to a user’s desktop PC and allows a user to access his or her computer running Windows XP Professional (not Windows XP Home Edition) from anywhere in the home or office as long as the user is within a specified distance (usually about 100 feet).

16. NetTech Solutions Tablet PCs Uses Windows XP Tablet PC Edition Provides hand writing recognition Similar to Laptops Similar software Encryption Plug in keyboards Wireless connection

17. NetTech Solutions Installing Software for Handheld Devices Key is making sure the software is compatible with the hardware and OS

18. NetTech Solutions Troubleshooting Handheld Devices Check this connection Check the software. Verify that the port is functional by connecting a device that is known to be functional and Plug and Play– compatible

19. NetTech Solutions Summary Case Scenario –Page 12-14 Troubleshooting Lab –Page 12-15 Exam Highlights –Page 12-16