1. The JD Edwards Practice
Your extended
enterprise
FOR VALUE BEYOND COST ARBITRAGE
The JD Edwards Practice

2. HCL AXON Enterprise Applications Service
The World’s Leading EAS Integrator
7,500 Consulting staff
SAP, Oracle & Microsoft
45 Countries, 60 Offices
15 Global Delivery Centres
Strong Vertical leadership
Benefit Led Transformation
Strong Oracle Practice
2,500 consulting staff
360° Relationship
Platinum Partner status
Marquee Customers
Strong References
Green Award Winner
Value Player in the JDE Space
400+ Consulting Staff
Product Strategy Connects
100+ Engagements
EnterpriseOne Task Force
Key Customer Advisors

3. Oracle Customers across Industries

4. 360o relationship with Oracle
Oracle JDE Connect
Platinum Partner for Oracle across the globe
JDE Product Strategy & Development
Product Advisory Committees
Co-development Initiatives
Enablement Initiatives
JDE Support
Specific alignment to address critical customer requirements
JDE Consulting
Joint engagements in select areas
JDE Education
Content development & delivery as part of delivery partner program
Platform BPO partner for subscription based offering
Member of Oracle JDE Product Strategy Forum
360o relationship with Oracle
AIA 3.0 Co-development initiative
Beta partner for Fusion Applications
Dedicated Oracle Alliance across the globe – Joint Field engagements

5. HCL’s JD Edwards Practice
400+ Growing Consultant Team
Multi Product & Multi Version expertise – EOne & World
Strong presence across major verticals
JDE Center of Excellence

6. Typical CNC Service Offerings
Installation Services
Installation of SOA Compliance (BSSV server, BI Publisher, etc.)
Service Pack /Tools Release Upgrade
OAS/WAS Upgrade
Database Administration
Database Upgrade
JD Edwards EnterpriseOne upgrade to ERP 9.0
Migration from Worldsoft to EnterpriseOne 9.0
Instance Consolidation
Platform Migration
Data Centre Movement
Data Archiving & Purging
JD Edwards Architecture Design & Sizing
JD Edwards Server health check
24 x7 Production Support
Vertex, DSI, Create! Form Administration
Disaster planning and recovery
Shared Services
CNC Training
Oracle Edge Product Integration 6

7. CNC Support Activities
Incident Management through Incident Management Tool
Terminal Server Administration
Triage box request (Server performance monitoring
JD Edwards Server Administration
Package build as per Client process
Application Monitoring 24/7
Create ! Form promotions/Publish
Business Continuity Management
E1/DSI User Access Management
Modification and Configurations as per the business requirement
JD Edwards Security Management
JD Edwards Release Management
Server Monitoring
Printer Management
AS400 Monitoring (Night Jobs , JobQueue, Subsystem, ASP Level)
Maintenance & Housekeeping
Unix server monitoring

8. Practice Enablers Industry Best Practice Leaders
Dedicated Capability Leaders for Specialization Tracks
Customer Advisory Council
Oracle leverage for Solutions and Delivery Excellence
Solution Assets – Accelerators & Tool Kits
Process Libraries Repository
Customer Value Portal for Business Improvements
Business Benefit Led Transformation Frameworks
OPN Lab with 500+ Training Programs
Dedicated Continuous Improvement Focus
Edge Application Integrations
Cutting Edge – Business Services, Fusion, etc.
Practice Maturity Index
Quality Improvement thru Six Sigma

9. Client Cases

10. Remote CNC Support 9 JDE OneWorld Xe JDE EnterpriseOne 8.12 Financials
Industry Medical Devices  Revenue USD 4.99 Billion  Employees 5,000  Operations 11 Countries
Europe
English
JDE OneWorld Xe
JDE EnterpriseOne 8.12
Tool Set || User Base 1000+
Financials
Receivables, Payables, General Ledger, Fixed Assets
Distribution
Sales, Inventory, Procurement
Manufacturing
Shop Floor Control, PDM, Warehouse Mgmt.
Remote Administration
24x7 Coverage, CNC Administration, Patch Management, Code Promotions
Deployments
Regional Rollouts, Data Migration
Business Continuity
Disaster Recovery Implementation
Audits
Performance, Health Checks
Quality Control
SLA Based Metrics, SOX Compliance
APAC
English 9
North America
English
Time Zones
Value Delivered
Tool Automation increased accuracy with lesser manual input
Seamless Service Transition to offshore with no business impact
SLA Bases Metrics for total transparency, reliability, predictability
Onsite / Offshore Model
Onsite United Kingdom, Belgium
Offshore India
Peak Team Size
16 (2 Onsite / 14 Offshore)

11. Remote CNC Support (contd.)
Server Details
Platform HP UX || Database Oracle 10g R2
8.12 Servers
Production – 28 Servers (4 Enterprise + 2 Batch + 2 Database + 2 JAS + 1 Deployment + 1 JAS Generation + 7 DSI + 2 RTE + 7 Covus)
Non Production – 24 servers (7 in DV in PY in QA812)
OneWorld Xe Servers
Production – 21 (7 JDE & DSI + 14 Citrix)
Non Production – 14 (4 JDE & DSI + 10 Citrix)
Services Delivered
JDE Server Architecture Design & Configuration
Batch/Application/Database server sizing
Upgrade Services
Service pack upgrade from SP23 to SP24 for JDE Xe Environment
Production Support
Incident Management, 24x7 Coverage
CNC Administration, Object Change Management
Server Monitoring, User Security Maintenance
Disaster Recovery & Business Continuity
Installation and configuration for Disaster and Recovery Setup
JDE Server Audits
Server Performance & Health Checks
JDE System as per Architecture
Quality Control
SLA based metrics, documentation for SOX Audit
Tool Creation
Bulk User ID Creation tool

12. Regional Deployments 12 JDE EnterpriseOne 8.11 SP1 JDE ERP 8.0
Industry Dairy Products  Revenue NZD 16 Billion  Employees 4,000  Operations 12 Countries
Middle East
English
JDE EnterpriseOne 8.11 SP1
JDE ERP 8.0
Tool Set || User Base 1000+
Financials
Payables, Receivables, General Ledger, Fixed Assets, Advanced Cost Accounting
Distribution
Sales, Inventory, Procurement
Manufacturing
Shop Floor Control, Product Data Management
Deployments
Global Template Definition, Regional Rollouts
Support
24x7 Coverage, Break / Fix, CNC Administration
Development
Bolt-On Modules, Enhancements, Integrations
Audits
Performance, Health Check
Governance
Program & Project Management, Quality Control
APAC
English 12
Australia
English
Time Zones
New Zealand
English
Value Delivered
Global Template Definition standard, simple, consistent rollouts
COGS Optimization reduced disk space, improved GL performance
Auto Bank Reconciliation better accuracy, lesser manual processing
Onsite / Offshore Model
Onsite New Zealand, Australia, Malaysia, Indonesia, Philippines, Singapore, Sri Lanka, Saudi Arabia, UAE with 5 more coming up
Offshore India
Peak Team Size
32 (12 Onsite / 20 Offshore)

13. Regional Deployments (Contd.)
Server Details
Platform Windows 2008 || Database Oracle 10gR2 (JDE 8.11 SP1) / SQL server 2008 (JDE ERP 8.0)
8.11 SP1 Servers
Production – 20 Servers (8 Enterprise + 2 Batch + 2 Scheduler + 2 Database + 4 Web + 1 Deployment + 1 JAS Generation)
Non Production – 6 servers ( 2 Application + 3 Web + 1 Database)
ERP 8.0 Servers
Production – 10 servers (2 Enterprise + 2 Batch + 1 Deployment + 1 Database + 4 Citrix)
Non Production – 3 Servers (1 Application + 1 Batch + 1 Citrix)
Services Delivered
Server Migration
Migration of servers from Physical to Virtual Machine
Migration of platform from Solaris to Windows
Database from Solaris to Linux
JDE Server Architecture Design & Configuration
JDE Server Architecture Design
Batch/Application/Database server sizing
Upgrade
Tools Release upgrade from to
Production Support
Incident Management
CNC Administration, Object Change Management
Server Monitoring, User Security Maintenance
Best Practices and Recommendations
Process Improvement for Solution maintenance
Object Change Management
JDE Server Audits
Server Performance & JDE System Configuration as per Architecture
Quality Control
SLA based metrics, documentation for SOX Audit

14. Global Support 24 JDE WorldSoft A7.3 OneWorld B7333 & Xe Financials
Industry Pharmaceuticals  Revenue USD 23 Billion  Employees 73,000  Operations 54 Countries
Europe
English, Spanish, Italian, French, Portuguese
JDE WorldSoft A7.3
OneWorld B7333 & Xe
User Base 5000+
Financials
Payables, Receivables, General Ledger, Fixed Assets, Tax, Treasury
Distribution
Sales, Inventory, Procurement
Support
Help Desk, Break / Fix, Functional Consulting, AS/400 & WorldSoft Administration, CNC Administration
Development
Localizations, Enhancements, Integrations
Audits
Performance, Health Check
Governance
Program & Project Management, ITIL Framework
Asia Pacific
English 24
Australia
English
Time Zones
North America
English
South America
Portuguese
Value Delivered
50 Site Support uniform support across all sites
Non-JDE Custom Support providing single point of accountability
PO Exception Tool resulting in 20% reduction of tickets
Onsite / Offshore Model
Onsite United States, Canada, United Kingdom, Italy, France, Singapore, Australia
Offshore India, Poland, Brazil
Peak Team Size
39 (11 Onsite / 28 Offshore)

15. Application Upgrade – Xe to 9.0
Industry Chemicals  Revenue USD 3.19 Billion  Employees 4,300  Operations 18 Countries
Europe
English
JDE OneWorld Xe
JDE EnterpriseOne 9.0
Tool Set || User Base 1000+
Financials
Payables, General Ledger, Fixed Assets
Distribution
Sales, Inventory, Procurement
Manufacturing
Shop Floor Control, Product Data Management
Upgrade Services
Retrofitting, Instance Consolidation, Unicode Conversion, Czech Character Conversion
Integrations
Business Services Deployment, SOA, Security Management , RTE & BSSV Server Configuration
Data Consolidation
Global Consolidation Strategy, Master Data Consolidation, Transaction Data Consistency
UPK Development
By Business Process Streams, UPK Training Kit
APAC
English 7
North America
English
Time Zones
Value Delivered
Upgrade Support for moving smoothly from OneWorld Xe to 9.0
Business Services seamless integration with 3rd party systems
Unicode Conversion resolving double-byte character issues
Onsite / Offshore Model
Onsite United States, China
Offshore India
Peak Team Size
13 (5 Onsite / 8 Offshore)

16. Application Upgrade – Xe to 8.10
Industry Oil & Gas  Revenue USD Billion  Employees 92,000  Operations 100+ Countries
JDE OneWorld Xe
JDE EnterpriseOne 8.10
Tool Set 8.97 || User Base 500+
Financials
Receivables, Payables, General Ledger, Fixed Assets, Job Costing, Capital Asset Management
Distribution
Sales, Inventory, Procurement
Upgrade Services
Process Standardization, Global Template Build, Retrofitting, User Training
Integrations
3rd Party Application Integration & Testing
Data Management
Database Upgrade to Oracle 9i, Data Migration & Consolidation, Archive & Purge Solutions
Post Upgrade Support
Handholding, Transition and ongoing Support
APAC
English 1
Time Zone
Value Delivered
Customization Rationalization resulting in reduced customization
Streamlined Report Delivery increasing reusability
Cost Reduction up to 40% of total projected cost
Onsite / Offshore Model
Onsite Malaysia
Offshore Chennai (India)
Peak Team Size
12 (4 Onsite / 8 Offshore)

17. Application Upgrade – 8.9 to 8.12
Industry FMCG  Revenue USD 100 Millions  Employees 3,000  Operations 2 Countries
JDE EnterpriseOne 8.9
JDE EnterpriseOne 8.12
Tool Set 8.97 || User Base 600+
Financials
Payables, Receivables, General Ledger, Fixed Assets, Advanced Cost Accounting, Capital Asset Management
Distribution & Logistics
Sales, Inventory, Procurement, Warehouse , Transportation
Manufacturing
Shop Floor Control, Product Data Management
Upgrade Services
Process Standardization, Retrofitting, Security & Compliance, Change Management, Testing
Data Management
Data Migration & Consolidation, Archive & Purge Solutions
Post Upgrade Support
Handholding, Transition and ongoing Support
Middle East
English 1
Time Zone
Value Delivered
Consolidated Reporting with Financial Management Dashboard
Rapid Upgrade across 90 days
Streamlined Retrofitting through reusable components
Onsite / Offshore Model
Onsite United Arab Emirates
Offshore Chennai, Noida (India)
Peak Team Size
8 (4 Onsite / 4 Offshore)

18. Thank You