1. Question Imagine the follow-up Local HealthWatch Conference in 2 years time What would you like the participants to be saying is going well in Local HealthWatch as a result of your input today? Look ahead to March 2014

2. Local HealthWatch - Influencing Gathering and understanding views Promoting and supporting involvement Making people’s views known A consumer champion, influencing and shaping local Health and Social Care Services

3. Local HealthWatch - Influencing What should a good consumer champion be like? What works well now that we want to keep? What are the gaps or challenges to address? What actions are needed for an effective champion? Questions

4. Local HealthWatch - Informing Providing advice and information How to access services Support to make informed choices Empowering patient, service users and carers

5. Local HealthWatch - Informing What should a good information and advice be like? What works well now that we want to keep? What are the gaps or challenges to address? What actions are needed for an effective ‘informing’ role? Questions

6. Local HealthWatch - Monitoring Promoting and supporting involvement including how local services are scrutinised, including monitoring visits to services Recommending investigation or special review of services via HealthWatch England or directly to the Care quality Commission Monitoring health and social care services

7. Local HealthWatch - Monitoring What should a good HealthWatch monitoring role be? What works well now that we would we want to keep? What are the gaps or challenges we need to address? What actions are needed for an effective Local HealthWatch monitoring role? Questions

8. Local HealthWatch – Litmus Test ‘…whether people know it is there, understand what it does, know how to use it and know it makes sure that their voices are heard and represented….’

9. LHW Stakeholder Event – last session What next? We will analyse the findings from our surveys, public events, today’s event and our Potential Provider Information Event, which many of you will attend. Those findings will inform further Reference Group discussions. The Reference Group vision of LHW requirements will inform our Steering Group’s tender spec. Our LHW web page will keep you informed…

10. LHW Stakeholder Event – last session Thank you all very much for your time and contributions today, we value your views. LHW updates, including today’s presentations, will be available at: www.devon.gov.uk/have-your-say