1. The Official Guide to Hairdressing and Barbering Level 2 NVQ, 9781408071106, © Cengage Learning 2013 Professional Development: personal performance, opportunities to develop and appraisals Chapter 2 Professional Development NVQ Level 2

2. The Official Guide to Hairdressing and Barbering Level 2 NVQ, 9781408071106, © Cengage Learning 2013 During the session you will: Identify how to improve your personal performance at work. Consider how to make use of opportunities to learn. Investigate how to identify your own strengths and weaknesses. Explore target setting system SMART. Refer to textbook Chapter 2

3. The Official Guide to Hairdressing and Barbering Level 2 NVQ, 9781408071106, © Cengage Learning 2013 ‘To be successful as a hairdresser you never stop learning.’ Qualifications are the foundations of your career. All learning opportunities are valuable.

4. The Official Guide to Hairdressing and Barbering Level 2 NVQ, 9781408071106, © Cengage Learning 2013 Keyword s NOS Industry recognised National Occupational Standards HABIA Hairdressing and Beauty Industry Authority Communication Listening, hearing and responding to the client. Body language The visual communication of feelings, emotions and views. Client care Maintaining goodwill whilst developing a regular, repeated business. Complete Activity 1 Word search

5. The Official Guide to Hairdressing and Barbering Level 2 NVQ, 9781408071106, © Cengage Learning 2013 5 Improving your performance How can you improve your performance at work? Make use of opportunities to learn. Work towards the industry recognised National Occupational Standards (NOS). Identify your own strengths and weaknesses. Work to achievable, mutually agreed personal and salon targets. Review your progress towards targets. Refer to textbook Chapter 2, pages 1– 23

6. The Official Guide to Hairdressing and Barbering Level 2 NVQ, 9781408071106, © Cengage Learning 2013 6 Make use of opportunities to learn To keep up to date with changing fashion and techniques you will need to continuously update your skills by attending training sessions and events. Improving those skills that you are not good at will make you more effective. Updating your skills will enable to meet your clients’ changing requirements. Refer to textbook Chapter 2 page 1 (CPD)

7. The Official Guide to Hairdressing and Barbering Level 2 NVQ, 9781408071106, © Cengage Learning 2013 7 Work towards the industry recognised National Occupational Standards (NOS) The National Occupational Standards (NOS) are the standards set down by the Hair and Beauty Industry Authority (HABIA) and provide the minimum requirements for anyone working as a hairdresser. This qualification is the National Vocational Qualification (NVQ) level 2 and sets the standards that should be achieved in order to be a junior stylist. Refer to textbook Chapter 2, pages 1, 3–4 Complete Activity 2 Professional development

8. The Official Guide to Hairdressing and Barbering Level 2 NVQ, 9781408071106, © Cengage Learning 2013 8 Identifying strengths and weaknesses The process of evaluation and review is called ‘appraisal’. It can be undertaken in two ways: 1.by yourself, i.e. self-appraisal (you measure your own strengths and weaknesses against set standards) 2.with your manager, trainer or supervisor on a more formal basis. Complete Activity 3 Self- appraisal Refer to textbook Chapter 2, pages 1– 6

9. The Official Guide to Hairdressing and Barbering Level 2 NVQ, 9781408071106, © Cengage Learning 2013 Self-appraisal The most important aspect of self-appraisal is having the ability to make an honest evaluation and review of your own progress. Admitting you are not good at something is not easy but if you are going be successful it must be done. Plan how you are going to improve the weaknesses. Don’t ignore your strengths make sure you keep them as strengths. Refer to textbook Chapter 2, pages 1– 6

10. The Official Guide to Hairdressing and Barbering Level 2 NVQ, 9781408071106, © Cengage Learning 2013 Formal appraisal The process where you meet with your manager/ trainer/supervisor and discuss your performance, agree strengths and weaknesses and set targets for improving your effectiveness at work. The salon will have a procedure that will be followed it may include: Before the meeting you may be asked to complete some form of self-appraisal. Your manager/trainer/supervisor may do the same. The results will be discussed and agreed by you both. A review of your last appraisal targets. Targets/objectives will be set to be completed by the next appraisal. Refer to textbook Chapter 2, pages 6–11

11. The Official Guide to Hairdressing and Barbering Level 2 NVQ, 9781408071106, © Cengage Learning 2013 The appraisal As well as the practical hairdressing skills performance, other criteria may be included in your appraisal. Any additional accomplishments and achievements that complement your work. Your contributions to the work of the team. Your work ethic (punctuality, willingness, behaviour, etc.). Your clientele (when you are qualified). Refer to textbook Chapter 2, pages 6–11

12. The Official Guide to Hairdressing and Barbering Level 2 NVQ, 9781408071106, © Cengage Learning 2013 SMART targets Well defined objectives will fit the SMART principle, this is a common target-setting system that ensures that expected outcomes are: Specific – The target(s) should be unambiguous and provide clear objectives. Measurable – Set in a context that is objective, i.e. must achieve 100% of sales targets. Achievable – Within the capable bounds of the appraisee. Realistic – Appropriate to the needs of the appraisee in relation to the appraisee’s abilities. Timed – Set with an agreed timescale. Refer to Textbook, Chapter 2, Pages 11&12 Refer to textbook Chapter 2, pages 11–12

13. The Official Guide to Hairdressing and Barbering Level 2 NVQ, 9781408071106, © Cengage Learning 2013 13 Measuring progress To measure your progress your targets should identify: training activities that will take place tasks that need to be performed standards and the levels of performance expected types of assessment that should be expected interim reviews of your progress towards these agreed targets and when they will take place Refer to textbook Chapter 2, pages 12–13

14. The Official Guide to Hairdressing and Barbering Level 2 NVQ, 9781408071106, © Cengage Learning 2013 14 During the session you will: Identify how to improve your personal performance at work. Consider how to make use of opportunities to learn. Investigate how to identify your own strengths and weaknesses. Explore target setting system SMART. Complete Beat the clock Refer to textbook Chapter 2, page 1–23