1. Regional Workshop to disseminate Water Supply and Sanitation Standards of Quality of Service, adapted to LDCs Preparation to the ISO TC 224 Draft Standards test in Africa. WBI/InWEnt/AFWA/NWSC WORKSHOP KAMPALA (UGANDA), JULY 24-27, 2007

2. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop2 Drinking water Robin Simpson ISO TC 224

3. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop3 Standard 24512 Guidelines for the management of drinking water utilities & for the assessment of drinking water services Drafted by WG 3 TC 224 Under the chairmanship of Canada & Malaysia

4. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop4 Foreword & Intro.  Same as for waste water  Of particular interest: Intro: 0.2  recognition of cost recovery but not absolute: “while striving to maintain affordable basic access to water services”  0.3 public or private ownership  Recognition of need for flexibility in developing countries but not an exception

5. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop5 Drinking water supply services  0.4 Water utility, regardless of ownership will be ‘public in nature’ & ‘subject to public scrutiny and policy’.  In some places supply may be ‘intermittent but scheduled’

6. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop6 1 Scope - Exclusions  Targets & thresholds  Design & construction  Management structures  Regulation  Contract regulation  Point of delivery to point of use

7. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop7 So what does it include?  Terminology  Definitions  Management guidelines  Guidelines for objectives, assessment criteria & performance indicators

8. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop8 2. Definitions  Same as other standards:  NB: point of delivery to point of use  Relevant authority/responsible body/utility

9. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop9 3. Components  Source  Intake & transport  Treatment & residue disposal  Storage, transport & distribution May be intermittent, may be untreated

10. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop10 4. Objectives  Protection of public health  Response to users needs and expectations  Provision of services under normal and emergency circumstances  Sustainability of utility  Sustainable development of community  Environmental protection

11. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop11 5. Management components  Activities/processes of management  Management of resources  Asset management  Management of customer relations  Management of information  Environmental management  Risk management

12. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop12 6. Management guidelines Plan – do - check – act Organisation Planning & construction Operations and maintenance Support activities (purchasing, legal, HR, accounts, labour, outsourcing, information, environmental protection)

13. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop13 7.Evaluation Assessment policy Goal & scope of assessment Parties involved in assessment Methodology of assessment Service assessment criteria Resources necessary for assessment Output of assessment & recommendations for use

14. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop14 8. Performance indicators PI systems Quality of information Example: protection of public health; water quality testing

15. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop15 Informative Annexes Annex A common trilingual glossary of terms Annex B Water schemas Annex C Examples of actions furthering objectives Annex D Supplementary guidelines for management Annex E Examples of a) service assessment criteria related to objectives b) PIs related to assessment criteria c) assessment criteria related to service components Annex F confidence limits (common annex) Annex G bibliography

16. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop16 Thank you  Robin Simpson TC 224