1. Bulgarian Vertical e-Marketplace Integrator Slide 1 Copyright © PrismTech 2000 CODES OF PRACTICES AND SERVICE CHARTERS FOR E-GOVERNMENT LEFIS Workgroup Meeting (Sofia, 02 - 03.06.2006) THE CODES OF PRACTICES AND SERVICE CHARTERS FOR BULGARIAN ELECTRONIC GOVERNMENT Author: Assoc Prof Slavcho Manolov, PhD – Author: Assoc Prof Slavcho Manolov, PhD – Adviser to the Chairman of SAITT Adviser to the Chairman of SAITT LEFIS Workgroup (Sofia, 02 - 03.06.2006) THE CODES OF PRACTICES AND SERVICE CHARTERS FOR BULGARIAN ELECTRONIC GOVERNMENT Author: Assoc Prof Slavcho Manolov, PhD – Author: Assoc Prof Slavcho Manolov, PhD – Adviser to the Chairman of SAITT Adviser to the Chairman of SAITT LEFIS Workgroup (Sofia, 02 - 03.06.2006)

2. Bulgarian Vertical e-Marketplace Integrator Slide 2 Copyright © PrismTech 2000 CODES OF PRACTICES AND SERVICE CHARTERS FOR E-GOVERNMENT LEFIS Workgroup Meeting (Sofia, 02 - 03.06.2006) А.“Macro-Management” – category “Knowledge Management”. Predomination of analytical procedures, unstructured information, long time periods for decision making B.”Electronic Services” - category “Real Time Information Processing”. Predomination of formalized procedures, structured information, real-time regime C.”Data Exchange in the Administration” - category “Electronic Data Interchange”. Related to the administrative procedures and exchanging: · structured data; · unstructured data; · meta-data; · graphic data and multimedia Mega-systems in the structure of the e-Government А2C А2B А2АА2АА2АА2А The main functional groups of the e-Government

3. Bulgarian Vertical e-Marketplace Integrator Slide 3 Copyright © PrismTech 2000 CODES OF PRACTICES AND SERVICE CHARTERS FOR E-GOVERNMENT LEFIS Workgroup Meeting (Sofia, 02 - 03.06.2006) The Governmental Electronic Services The e-Services consist of procedures with different levels of automation. Normally they are chains of procedure realized automatically, semi-automatically and manually and provided by several institutions. The main internationally recognized requirements for e-Services are defined in the following documents: the European Interoperability Framework for pan-European e-Government Services; the UN/ECE Recommendation No 33 “Establishing a Single Window”. Pursuing these documents the modern e-Services Infrastructure provides: centralized monitoring and management of the full “life cycle” of the e-Service; realization of the composite e-Service through one entry point (not depending on the providers of primary e-Services)

4. Bulgarian Vertical e-Marketplace Integrator Slide 4 Copyright © PrismTech 2000 CODES OF PRACTICES AND SERVICE CHARTERS FOR E-GOVERNMENT LEFIS Workgroup Meeting (Sofia, 02 - 03.06.2006) The composite e-Service as “Value Added Chain” of primary e-Services provided by several institutions Primary e-Services Providers Composite e-Service E-Service IntegratorEntry PointCustomers

5. Bulgarian Vertical e-Marketplace Integrator Slide 5 Copyright © PrismTech 2000 CODES OF PRACTICES AND SERVICE CHARTERS FOR E-GOVERNMENT LEFIS Workgroup Meeting (Sofia, 02 - 03.06.2006) The Service Oriented Architecture (SOA) This is an advanced approach to the data processing, which interprets all functions as independent services with well defined interfaces. The main peculiarities of SOA: а) the services are functioning as “black boxes” where the external operator knows only the expected output; в) the invoked interface not depend on the connection (it can be local or remote), on the interchange protocol and on the infrastructure components.

6. Bulgarian Vertical e-Marketplace Integrator Slide 6 Copyright © PrismTech 2000 CODES OF PRACTICES AND SERVICE CHARTERS FOR E-GOVERNMENT LEFIS Workgroup Meeting (Sofia, 02 - 03.06.2006) The IDABC works for establishing of pan-European Environment for composite e-Services

7. Bulgarian Vertical e-Marketplace Integrator Slide 7 Copyright © PrismTech 2000 CODES OF PRACTICES AND SERVICE CHARTERS FOR E-GOVERNMENT LEFIS Workgroup Meeting (Sofia, 02 - 03.06.2006) The IDABC Architectural Model for pan-European e-Service Infrastructure

8. Bulgarian Vertical e-Marketplace Integrator Slide 8 Copyright © PrismTech 2000 CODES OF PRACTICES AND SERVICE CHARTERS FOR E-GOVERNMENT LEFIS Workgroup Meeting (Sofia, 02 - 03.06.2006) The National e-Government Interoperability Framework The document “Bulgarian National e-Government Interoperability Framework”, elaborated in accordance with the European Interoperability Framework, defines the background for the codes of practices and service charters for the e-Services delivering by the e-Government for citizens and businesses.

9. Bulgarian Vertical e-Marketplace Integrator Slide 9 Copyright © PrismTech 2000 CODES OF PRACTICES AND SERVICE CHARTERS FOR E-GOVERNMENT LEFIS Workgroup Meeting (Sofia, 02 - 03.06.2006) The Models for real interoperable e-Services Design General Scheme of e-Service Processes Detailed Schemes defining the access to the e-Services and their applications

10. Bulgarian Vertical e-Marketplace Integrator Slide 10 Copyright © PrismTech 2000 CODES OF PRACTICES AND SERVICE CHARTERS FOR E-GOVERNMENT LEFIS Workgroup Meeting (Sofia, 02 - 03.06.2006) Services Message Exchange Pattern describe OperationalRequirements enforce State manage Applications composed of Messages exchange is a set of Contracts bound by contain Schemas define structure of governed by Policies have The internal scheme of the е-Service

11. Bulgarian Vertical e-Marketplace Integrator Slide 11 Copyright © PrismTech 2000 CODES OF PRACTICES AND SERVICE CHARTERS FOR E-GOVERNMENT LEFIS Workgroup Meeting (Sofia, 02 - 03.06.2006) The Register of the Electronic Services Technological Sub-SystemsSub-Registers: Register e-Services Creation and Processing User Interface and Access Management Primary (atomic) services Composite services UML-descriptions BPEL4WS-descriptions XML-descriptions

12. Bulgarian Vertical e-Marketplace Integrator Slide 12 Copyright © PrismTech 2000 CODES OF PRACTICES AND SERVICE CHARTERS FOR E-GOVERNMENT LEFIS Workgroup Meeting (Sofia, 02 - 03.06.2006) Conclusions The recent efforts focused to unification and universalization of the e- Government services are intended for establishment of pan-European market for electronic services. Therefore, it is necessary to create adequate and consistent national environment for realization of composite e-Services. The main directions of this development can be defined as follows: Re-Engineering of the Administration according to the Model of “Service- oriented-Enterprise”; Creation of set of rules, recommendations, basic semantic elements, etc.; Institutionalization of independent trusted providers of composite e-Services consisting of primary e-Services delivered by public and private institutions.