1. 2015 16th Annual PABUG Conference Understanding student enrollment patterns and increasing retention through Registrar software tools including Banner, transcript order systems and the National Student Clearinghouse. Brian Galloway Director of Student Retention Services Villanova University

2. 2015 16th Annual PABUG Conference General Announcements: Please turn off all cell phones/pagers If you must leave the session early, please do so as discreetly as possible Please avoid side conversations during the session Questions will be answered ….. Thank you for your cooperation

3. 2015 16th Annual PABUG Conference To receive CPE credits for this session (if eligible), complete the CPE Attendance Form on the PABUG Annual Conference website http://pabug.org/pennsylvania-banner-users- group-annual-conference/cpe-credits/ or via the PABUG conference app. For additional questions please contact Kim Fremont CPE - Coordinator http://pabug.org/contact-us/ http://pabug.org/contact-us/ CPE Credits - We’ve gone electronic!

4. 2015 16th Annual PABUG Conference Retention at Villanova How we got started What is our goal?

5. 2015 16th Annual PABUG Conference Retention at Villanova

6. 2015 16th Annual PABUG Conference Retention at Villanova

7. 2015 16th Annual PABUG Conference Tools to Better Understand Enrollment Transcripts on Demand National Student Clearinghouse Qualtrics BANNER

8. 2015 16th Annual PABUG Conference Transcripts on Demand From Credentials eScript-Safe Fee-for-service transcript request system Provides back-end search capabilities Asks the student the reason for the request – “Transfer”

9. 2015 16th Annual PABUG Conference Transcripts on Demand From Credentials eScript-Safe VU #DATETERM term code admit Tagg edLast NameFirst NameRecipient Line 1 0000000210/19/2015201620 YESStudentTwoNew York University 0000000210/19/2015201620 YESStudentTwoBoston University - Charles River 0000000210/28/2015201620 YESStudentTwoGeorge Washington University - Foggy Bottom 0000000310/19/2015201620201420YESStudentThreeThe College of New Jersey 0000000110/19/2015201620 YESStudentOneThe University of Tampa 0000000410/28/2015201620201520YESStudentFourTulane University 0000000410/28/2015201620201520YESStudentFourBinghamton University 0000000410/28/2015201620201520YESStudentFourFordham University 0000000410/28/2015201620201520YESStudentFourUniversity of Miami 0000000410/28/2015201620201520YESStudentFourUniversity of Maryland - College Park 0000000410/28/2015201620201520YESStudentFourCornell University 0000000410/28/2015201620201520YESStudentFourBrown University 0000000410/28/2015201620201520YESStudentFourTexas Christian University

10. 2015 16th Annual PABUG Conference Post-Transcript Request Communication Procedure Track enrollment Are they registered next term? Did they return and enroll? Tag each unique instance of a transcript sent in SPCMNT Demonstrates how “hot” or “cold” student is on transferring Request in-person meeting Learn about the student’s motivation and plans

11. 2015 16th Annual PABUG Conference Post-Transcript Request Communication Procedure

12. 2015 16th Annual PABUG Conference Post-Transcript Request Communication Procedure Students met with vs. those not

13. 2015 16th Annual PABUG Conference Previously Enrolled Students Where have they gone? Were they successful?

14. 2015 16th Annual PABUG Conference Previously Enrolled Students File sent each term to National Student Clearinghouse Results recorded in BANNER in SAAADMS table

15. 2015 16th Annual PABUG Conference Previously Enrolled Students

16. 2015 16th Annual PABUG Conference Student Exit Interview Data Why do they say they are leaving? Qualtrics tool, does IR already have a license?

17. 2015 16th Annual PABUG Conference Student Exit Interview Data

18. 2015 16th Annual PABUG Conference Student Exit Interview Data

19. 2015 16th Annual PABUG Conference Takeaways Are you tracking transcript requests? – If so, what kind of engagement with students? Are you tracking where your students go? – If so, where is the information stored? Are you asking your leavers why they left? – Why not?

20. 2015 16th Annual PABUG Conference Open to the Floor Questions Comments

21. 2015 16th Annual PABUG Conference Please take time to complete our Conference and Session evaluations. YOUR INPUT MATTERS!!!