1. By Sabrina Rodak © Copyright ASC COMMUNICATIONS 2012 10 Guiding Principles for Patient-Centered Care October 2, 2013

2. All team members are considered caregivers Everyone in the workforce, from housekeeping staff to the CEO, is part of patients' care experience Each person is expected to put the patient first

3. Care is based on continuous healing relationships Focus on the continuum of care for patients rather than episodes of care. We're here to not only provide care, but also to provide healing — a more personal level of healthcare

4. Care is customized Reflects patient needs, values and choices Recognizes that each patient is different and may have different needs and preferences It allows the patient's individuality to be a component of care

5. Knowledge and information are freely shared… …between and among patients, care partners, physicians and other caregivers All members of the care team — including the patient — need to be aware of the patient's status and care plan If the patient is going to be the center of care, [he or she] absolutely needs to be informed and part of the decision-making.

6. Care is provided in a healing environment Comfort, peace and support are essential, including” music healing gardens soothing color schemes pet therapy programs pleasing scents, such as lavender or the smell of baked cookies

7. Families and friends are part of the care team Family and friends are essential supports for the patient's healing process Not only emotionally, but also physically, as they can help patients understand physicians' instructions

8. Patient safety is a visible priority Making patient safety a visible priority demonstrates the organization's commitment to patient care For example, a campaign around employee immunization and hand hygiene

9. Transparency is the rule in the care of the patient Providers should be upfront and honest with information so [patients] can make informed decisions with us One way MSHA supports transparency is by posting its quality and safety performance on its website

10. All caregivers cooperate with one another Common focus on the best interests and personal goals of the patient. All processes, even those that don't involve patients, should be performed from a "patient- value" perspective

11. The patient is the source of control for their care A core tenet of patient- centered care Making patients the source of control of their care is the result of effective deployment of all other guiding principles

12. Additional Ways to Empower Patients Participation in a patient advisory group – 6 to 12 patients who provide input on specific care models, such as diabetes programs – Soliciting suggestions from those on the receiving end of healthcare gives patients some control over future healthcare services and helps continue to put patients first in their decisions Embedding principles in everyday work – system leaders explicitly connect policies to one or more of these patient-centered care principles – Social media policy to optimize communication and social presence through the official use of social media

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