1. “Working Together to Meet Your Information Needs” Human Development Network Knowledge Sharing & Advisory Services WORLD WORLDBANK January 16, 2002

2. World Bank Advisory Services “Meeting Your Information Needs” Information and Knowledge Services Knowledge Sharing The Background of Knowledge Sharing Slides adapted from Bruno Laporte

3. Knowledge Sharing -- Vision Center of experience and knowledge on development Culture of sharing internally Reaching beyond the Bank James D. Wolfensohn President, World Bank Group Call for the Knowledge Bank (Annual Meetings, 1996 ) World Bank Advisory Services “Meeting Your Information Needs”

4. Networks -- Responsibilities Strategy and quality Partnership and innovation Knowledge Management Professional Excellence World Bank Advisory Services “Meeting Your Information Needs”

5. Knowledge Sharing -- Rationale Knowledge Sharing Present... Advisory Services Briefing materials Relevant knowledge is made available just-in-time What the client also needs..... Relevant best practice Relevant bibliography refrence materials Relevant polices, guidelines, procedures Most frequently asked questions Country conditions, correspondence personnel, issues Most frequently made mistakes in the past Relevant country, sector data Text of previous similar task outputs Most knowledgeable gurus on key issues Best analytical tools, e.g., economic, financial analyses Past... World Bank Advisory Services “Meeting Your Information Needs”

6. World Bank Advisory Services “Meeting Your Information Needs” What is an Advisory Service? Definition & Work of Advisory Services Information and Knowledge Services

7. World Bank Advisory Services “Meeting Your Information Needs” At the World Bank, Advisory Services act as the central hub of Networks and other groupings and highlight the support they can offer. They serve as the human interface for learning and Knowledge Sharing. One of their main functions is to provide a "one-stop shop" to respond to information needs on various development topics. They ensure that responses are given, usually within 24-48 hours, to internal and external queries. World Bank Advisory Services As one of the most successful Knowledge Management Initiatives, there are now 20 Helpdesks/Advisory Services throughout the Bank.

8. World Bank Advisory Services “Meeting Your Information Needs” World Bank Advisory Services As one of the most successful Knowledge Management Initiatives, there are now 20 Helpdesks/Advisory Services throughout the Bank. One of the strengths of advisory services is their ability to pull together responses from many information sources and gather experience from a wide range of experts. Although advisory services may use different means to answer queries, often they respond by sharing relevant references, materials, reports, website links, and connections to experts. Information collected is used to answer specific queries and then developed into knowledge products. This knowledge base is used to respond to future queries.

9. World Bank Advisory Services “Meeting Your Information Needs” Education Advisory Service Email: eservice@worldbank.org Website: www1.worldbank.org/education Tel: 202 458-5000/ Fax: 202 614-5000 Room: G8-070/MSN: G8-800eservice@worldbank.org Health/Population Advisory Service Email: healthpop@worldbank.org Website: www.worldbank.org/hnp Tel: 202 473-2255/ Fax: 202 614-0657 Room: G7-152/MSN: G7-702healthpop@worldbank.org Nutrition Advisory Service Email: nutrition@worldbank.org Website: www.worldbank.org/hnp Tel: 202 473 -2255/Fax: 202 522-3234 Room: G7-050 /MSN: G7-702nutrition@worldbank.org Social Protection Advisory Service Email: socialprotection@worldbank.org Website: www1.worldbank.org/sp Tel: 202 458-5267/Fax: 202 614-0471 Room: G8-138/MSN: G8-802socialprotection@worldbank.org Contact Us