1. Tourism English Listening and Speaking Changsha Social Work College Tourism English

2. Unit 7 Touring Henan

4. Shaolin Temple

5. Objectives This part aims to help students to:  1. be familiar with important words and expressions  2. require students to know more about tour guide

6. Contents  1. New words and useful expressions  2. The brief Introduction of this unit  3. Dialogue A Welcoming the Guests

7. New words and expressions  considerate  award  abandon  abounds  intensify  itinerary  have/take a shower  in terms of

8. New words and expressions  1. Welcome to China! I am the guide from CITS Beijing branch. 欢迎来到中国！我是中国国际旅行社北京分社的导游。 CITS: China International Travel Service: 中国国际旅行社  2. Could you check a reservation for the tour group from the United States? 请帮忙确认这个美国旅游团队的预订。 3. Show me your passports and fill in the registration forms. 请出示你们的护照，并填好登记表

9. Introduction to tour guide  1.Types of tour guide  2. Twelve Ps for a tour guide

10. Types of tour guide  Tour guide refers to the personnel accredited by a travel service that will offer service for tourists. Usually they are divided into different sorts according to different classifying standards. Then based on different working functions they commonly fall into the following types. They are  1) T/L(tour leader/international guide)-the leader of an international travel group whose job is generally to coordinate with national guides throughout a tour in the destination on behalf of the organizing party;  2) National guide: a guide who works nationwide among different provinces and cities coordinating with T/L and local guide;  3) Local guide: on behalf of a local travel service agency to arrange a tour within a province or a city;  4) Guide of a specific scenic spot: to give necessary guide/explanation/interpretation of a specific spot.

11. Twelve Ps for a tour guide Politics Patience Practice Politeness Preparation Precision Perseverance Punctuality Progress Providence Proficiency Pollution

12. Practice Some American friends will arrive in Changsha Airport in 30 minutes and they plan a trip to Zhang Jiajie National Forestry Park. Suppose that you are their tour guide from CITS Hunan branch.

13. Itinerary Beijing 3 days, Xi ’ an 3 days, Hangzhou 3 days, Shanghai 1 day TransportationEconomic class airplane, first class railway, local sightseeing bus AccommodationSingle rooms and double rooms with private bath at a four-star hotel. MealsMeals throughout ActivitiesSightseeing, shopping and entertainment Price$1,000 Promotion Any tourist will receive a “ Great Wall ” T-shirt as a free gift ServiceCITS (Shanghai branch)

14. Homework  Work in pairs to redact a new dialogue with learned knowledge