1. Atzmon, Demers, Gaunt, Hockenberger, Warren ETM 627 Engineering Management, Fall 2014, Dr. Burtner

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7. Data and Information Availability Atzmon, Demers, Gaunt, Hockenberger, Warren ETM 627 Engineering Management, Fall 2014, Dr. Burtner 7

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9. Performance Management System 9 Atzmon, Demers, Gaunt, Hockenberger, Warren ETM 627 Engineering Management, Fall 2014, Dr. Burtner

10. 10 Atzmon, Demers, Gaunt, Hockenberger, Warren ETM 627 Engineering Management, Fall 2014, Dr. Burtner

11. CategoryIndicators Customer-Forced Results  Satisfaction  Perceived value  Loyalty  Retention  Positive referral Product and Service Results  Satisfaction  Decisions relative to future purchases and relationships  Goal of a defect-free delivery of products and services Financial and Market Results  New orders  Annual revenue Human Resource Results  Employee survey  Involvement in Learning Together tuition assistance program Organizational Effectiveness Results  Training effectiveness scores  Supplier on-time delivery Governance and Social Responsibility Results  Internal Audit results  Boeing Employee Community Fund donations 11 Atzmon, Demers, Gaunt, Hockenberger, Warren ETM 627 Engineering Management, Fall 2014, Dr. Burtner

12. 12 Atzmon, Demers, Gaunt, Hockenberger, Warren ETM 627 Engineering Management, Fall 2014, Dr. Burtner http://patapsco.nist.gov/Award_Recipients/PDF_Files/Boeing_Aerospace_Application_Summary.pdf