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The Multisourcing Challenge Максим Тамбиев Региональный директор, Россия Ноябрь, 2015.

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Presentation on theme: "The Multisourcing Challenge Максим Тамбиев Региональный директор, Россия Ноябрь, 2015."— Presentation transcript:

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2 The Multisourcing Challenge Максим Тамбиев Региональный директор, Россия Ноябрь, 2015

3 © 2015 Forrester Research, Inc. Reproduction Prohibited3 Мы работаем с технологическими и бизнес-лидерами над созданием клиенто-ориентированных стратегий, обеспечивающих уверенный рост бизнеса

4 © 2015 Forrester Research, Inc. Reproduction Prohibited4 Теперь клиенты определяют как корпоративную стратегию, так и применение технологий Institutions Customers Information Price Location Technology

5 © 2015 Forrester Research, Inc. Reproduction Prohibited5 Turn big data into business insights Transform the customer experience Accelerate your digital business Эпоха клиента Embrace the mobile mind shift Главные задачи в эпоху клиента

6 © 2015 Forrester Research, Inc. Reproduction Prohibited6 Знакомо, не правда ли? August 2013 “Define Your Governance Model For Outsourcing Relationships”

7 © 2015 Forrester Research, Inc. Reproduction Prohibited7 С..aaS поставщиками еще хуже August 2013 “Define Your Governance Model For Outsourcing Relationships”

8 © 2015 Forrester Research, Inc. Reproduction Prohibited8 Новые времена, новые поставщики

9 © 2015 Forrester Research, Inc. Reproduction Prohibited9 Основные задачи при управлении поставщиками и подрядчиками

10 © 2015 Forrester Research, Inc. Reproduction Prohibited10 (Неуправляемая) экосистема сервисных моделей современного предприятия In-house Аутстаф финг Managed Services Облака

11 © 2015 Forrester Research, Inc. Reproduction Prohibited11 Почему «неуправляемая экосистема» › Isolated service management leads to misalignment and a lack of agility. › A lack of overall business and sourcing goals results in poor service delivery. Poor service delivery has two common causes: failure to derive sourcing strategy from overall business goals and objectives and vaguely defined service delivery goals. › Insufficient delivery responsibilities limit vendor capabilities › The I&O team gets stuck in the middle of all vendor-to-vendor communications.

12 © 2015 Forrester Research, Inc. Reproduction Prohibited12 От предоставления IT сервисов к управлению бизнес-сервисами

13 © 2015 Forrester Research, Inc. Reproduction Prohibited13 Создание совместных SLA и OLA

14 © 2015 Forrester Research, Inc. Reproduction Prohibited14 Четкая структура управления August 2015 “Meet The Multisourcing Challenge”

15 © 2015 Forrester Research, Inc. Reproduction Prohibited15 Интегрированный Multisourcing

16 Спасибо forrester.com Максим Тамбиев +7 903 743 3842 mtambiev@forrester.com

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