1. … we let our fingers do the walking XpertLearning CAFÉ ME November 10, 2015

2. Mediclinic’s framework what comprise our learning & development

3. Approaches Classroom sessions One-on-one on the job Simulations The Mediclinic learning model How do we deliver learning attendance Venue problems Meal costs Logistic hassles

4. Bringing learning closer why eLearning?

5. Project: eLearning … learning anytime, anywhere Benefits for Mediclinic 1.Scalable, efficient and fast 2.Capacity and consistency 3.Higher learning retention using blended approach 4.Reduce time away from workplace; reduce need for classroom sessions 5.Enables tracking of learners’ progress 6.Alternative for paper-based forms of testing and learning 7.Can give staff the freedom to learn when and where they want, and at their own pace 8.Possible to sell courses in the future 9.Can be applied for CME credits 10.Managers and staff can track learning plans 11.Trainers time can be optimised for business process activities Mediclinic eLearning Our yields

6. eLearning How did we go about it? Our very own Quick start Customized MCME courses delivered through eLearning or blended approach Skillsoft courses (general and leadership courses

7. Gen X and Y ticklers! Efficient use of training resources More time at work! Learning at my own time! Evaluation is just a few clicks Quick access anytime, anywhere! eLearning as a platform Our quick wins!

8. Launch time! Awareness campaign (eLearning videos, roadshows) Integrate enrolments with individual performance goals Ensure easy access (desktop, ipad, iphone..) Monitoring of hits and training outcomes

9. Regular monitoring and reporting of learners’ activities 81% on general courses 90% on leadership courses

10. Registered users902 Active users91.24% Deactivated users8.75% Participating learners92.6% Non-participating users 7.31% Completions- Q365% Total training hours- Q3 5,068.19

11. Our success factors Doing things right.. Leadership support Deliberate and well-planned rollout Effective communication Due dates set a one-month intervals Reminders for due dates and overdues Compliance reports

12. Our success factors Doing things right..

13. Our success factors Doing things right..