2. COMMUNICATION Passing of message from one person to another Transmission of meaning

3. COMMUNICATION Communication is a skill that you can learn. It is like riding a bicycle or typing.

4. COMMUNICATION Communication is the art of being understood. Communication is the dissemination of information and understanding from one person to another.

5. senderReceiver Feedback COMMUNICATION PROCESS Message

6. The sender. The sender has an idea. Encodes the idea into message. Message travels through the channel. Noise in the transmission process.

7. Receiver get the message. Receiver decodes the message. Action by the receiver. Feed back.

8. OBJECTIVES OF COMMUNICATION To be received. To be understood. To be accepted. To get action.

9. WHOM WHERE WHEN WHAT WHY HOW

10. CLASSIFICATION FORMALINFORMAL VERTICALHORIZONTAL DOWNWARDUPWARD

11. A 1 C 2 E B D F 1UPWARD 2DOWNWARD 3HORIZONTAL 3

12. TYPES OF COMMUNICATION 1.VERBAL 2.NON-VERBAL VERBAL NON-VERBAL WRITTENORAL BODY LANGUAGE

13. VERBAL WRITTEN ORAL` WRITTEN Letters, circulars ORAL Direct talks, telephones.

14. MEDIAS FOR COMMUNICATION 1.AUDIO – Radio 2.VISUAL – Cinema slides 3.AV – TV and cinema 4.ORAL – Letters, circulars 5.WRITTEN – Direct talk/ Telephones.

15. NON VERBAL 1.Gesture 2.Postures 3.Orientation 4.Eye contact 5.Body contact 6.Proximity 7.Head nodes

16. BARRIERS OF COMMUNICATION SEMENTIC PSYCHOLOGIC AL ORGANISATION AL PERSONALITY

17. BARRIERS OF COMMUNICATION DIFFERENT IN PERCEPTION JUMPING TO CONCLUSION STEREW TYPING EMOTION

18. BARRIERS OF COMMUNICATION LACK OF KNOWLEDGE LACK OF INTEREST DIFFICULTIES IN SELF EXPRESSION

19. TEN COMMANDMENTS OF LISTENING Stop talking Put the talker at ease Show him that you want to listen Remove distraction Empathize with him

20. TEN COMMANDMENTS OF LISTENING Be patient Hold your temper Go easy on arguments and critcism

21. EFFECTIVE COMMUNICATION C – CLEAR O – OBJECTIVE M – MEANINGFUL M – MESSAGE U – UNDERSTAND N – NEED BASED

22. I – INTERESTING C – CORRECT A – AUTHENTIC T – TIMELY E - EMPHATHETIC