1. Outsourcing
This happens when a job is given to a company overseas that was formerly done at home. This can happen due to the advances in technology and communications.

2. Since the 1990’s many companies have moved their call centre operations to countries where the wages are lower. Thousands of call centres deal with services as
Internet banking
Airline booking
Help lines
Credit card billing.
Popular destinations for outsourcing include:

3. Why Choose India? Low telephone and internet costs
English language skills are good in India
Commonwealth link with the UK
India produces 3 million graduates a year
ICT is well taught in India
Low wage costs in India
Specialist companies now growing in India

4. What would it be like to work here?
What does the artist of the cartoon think about outsourcing?

5. Watch the video clips and then explain your views about outsourcing.
3209
8579 moving production to eastern europe

6. Prepare a short speech to deliver to the rest of the class on ONE of the topics below. Use p 262 and 263 from your textbook to help you.
The benefits of outsourcing to less developed countries
The costs of outsourcing to less developed countries
The benefits of outsourcing to more developed countries
The costs of outsourcing to more developed countries

7. Using examples explain how outsourcing produces winners and losers.
( 6 marks )