1. Disney Magic Transforming the Student Experience with World- Class Customer Service

2. Be Our Guest “Whatever you do, do it well. Do it so well that when people see you do it they will want to come back and see you do it again and they will want to bring others and show them how well you do what you do.” –Walt Disney

3. Ultimate Test “What time is the 3:00 parade?”

4. But this is Education... All right, we're excited. First day of school, here we go. –Marlin, Finding Nemo

5. K75% of people share bad experiences K26% are more like to share a bad experience than a good one KAs many as 18% of students lost due to customer service issues KIncrease in student satisfaction = 80% more likely to persist K1st-Year students need caring and community KRetention is complex, but every little bit helps!

6. “The more you are like yourself, the less you are like anyone else, which makes you unique.” –Walt Disney Every Guest is Important

8. Always Be “Show Ready” “Good Heavens, child! You can’t go dressed like that!” -Fairy Godmother, Cinderella

9. "Whenever I go on a ride, I'm always thinking of what's wrong with the thing and how it can be improved.“ –Walt Disney Strive for Improvement

10. Provide an Immersive Experience “I don't want the public to see the world they live in while they're in the Park. I want them to feel they're in another world.“ –Walt Disney

12. WOW Moments “Never get bored or cynical. Yesterday is a thing of the past.” –Walt Disney

13. The Test “What time is the 3:00 parade?”

14. Disney Magic Transforming the Student Experience with World- Class Customer Service