1. Enterprise Payments MTAC Work Group #140 September 27, 2010 Prepared by

2. Enterprise Payments About Avenue B Consulting Management consulting firm focusing on payment system products, services, and technologies 200+ years payments experience Focus on financial services industry and electronic transaction processing Services include business and strategic planning, new product development, product market validation, business and IT assessments, and competitive analysis USPS Relationship since 2001

3. Enterprise Payments Project Background In response to “Ensuring a Viable Postal Service for America, 2010” Enterprise Payment has embraced the goals identified as strategic areas necessary for Postal Service sustainability and has identified the following strategic initiatives to realize them. – Centralized Customer Accounts – Customer Online Account Access & Management – Electronic Payment Expansion – Centralized Risk Management – Enterprise Payment Processing Engine – Automated Banking Reconciliation & Revenue Stream Identification – Centralized & Consistent Help Desk Functions

4. Enterprise Payments Project Objectives Enhance the customer experience Provide ease of use through online account management Provide flexible payment options Offer to all customers (small or large mailers) Available for all USPS Products and Services Support “Pay Anywhere – Mail Anywhere” concept

5. Enterprise Payments Project Objectives (Continued) Provide the most efficient and effective payment structure for the USPS Prevent revenue loss through consolidated fraud and risk management Accurately identify revenue streams and customer spend Automate and consolidate financial controls Support industry direction with electronic payment options Support electronic payment options to control payment costs Flexible structure to support new products and services

6. Enterprise Payments Scope of our Work Analyze existing Payment Methods and Processes from Customer Initiation through Reconciliation and Reporting Identify Inefficiencies, Overlaps and Gaps amongst and between all systems, product lines and channels

7. Enterprise Payments Scope of our Work Recommend an approach that offers USPS Business Customers the ability to create and manage payment functions so they can Pay Anywhere/Mail Anywhere

8. Enterprise Payments We Would Like Your Input Brief Survey to help us understand – How Your Company Interacts with USPS – USPS Products You Use – Payment Methods You Use – Channels Used Today – Preferred Channels Tell Us Challenges That You Face – Managing Your Accounts – Making Payments – Tracking and Reporting Payments

9. Enterprise Payments Profile of Two Customer Companies – In-Depth Phone Interview – Discuss internal roles and responsibilities related to managing USPS Payments – Hear about your internal processes to reconcile and report USPS accounts and payments – Understand your experience and issues with exception handling and resolution Requesting Volunteers to Participate

10. Enterprise Payments What’s Next? Survey will be sent by email within a few days – Please Complete and Return by Friday, October 8th Company Profiles Will Be Created Share Learnings and Discuss Proposed Solutions in Upcoming Meetings

11. Enterprise Payments Questions? Comments? Suggestions? Cheryl O’Day cheryloday@discover.com 224-405-4025 Tanya M. Perry tanya.m.perry@usps.gov 703-292-3677 Anne Brown anne.brown@avenuebconsulting.com 202-360-5287