1. Technology & Counseling Erie County School Counselors – January 21, 2009

2. Technology Fear Factor

3. How prepared are we? Master’s Level Technical Competencies: 1.Ability to use office productivity applications (e.g. Microsoft Word) and awareness of other applications (e.g. Excel, Access, Publisher)

4. How prepared are we? Master’s Level Technical Competencies: 2.Be able to use audio/video recorders, projection equipment, video conferencing, and other applications (e.g. PowerPoint, LCD projector)

5. How prepared are we? Master’s Level Technical Competencies: 3.Be able to acquire, use, and develop multimedia software (e.g. PowerPoint, animated graphics, digital audio/video) for training and practice (Windows Media Player, etc.)

6. How prepared are we? Master’s Level Technical Competencies: 4.Be able to use statistical software to organize and analyze data (e.g. Excel, SPSS) 5. Be able to use computerized testing, diagnostic, and career decision-making software.

7. How prepared are we? Master’s Level Technical Competencies: 6. 6. Be able to use email. (Coppock addition: Instant Messaging, Facebook, blogs, etc.)

8. How prepared are we? Master’s Level Technical Competencies: 7.Be able to help students search for and evaluate counseling-related information via the Internet: careers, employment, education/training, scholarships, treatment procedures, social & personal information

9. How prepared are we? Master’s Level Technical Competencies: 8.Be able to subscribe, participate in, and sign off counseling related listservs or other Internet based professional communication applications.

10. How prepared are we? Master’s Level Technical Competencies: 9. 9.Be able to access and use counseling – related research databases. 10. 10.Be able to use the Internet to locate, evaluate, and use continuing education, professional development and supervision options in counseling.

11. How prepared are we? Master’s Level Technical Competencies: 11.Be able to perform basic computer operation and maintenance tasks (e.g. renaming files, adding removing programs, anti-virus programs)

12. How prepared are we? Master’s Level Technical Competencies: 12.Be knowledgeable about legal, ethical, and efficacy issues associated with counseling services via the Internet. (e.g. HIPPA/FERPA, ACA, NBCC, ASCA ethical codes, Responsibility of Users of Standardized Tests)

13. Ethical Considerations Telephones, Answering Machines, Voicemail, Cellular Phones, Fax Transmission Computer Records Email, Text Messaging, Instant Messaging, Facebook Chat

14. Case of Charles Charles works as a counselor in a large high school. Many of the students for whom he provides services are very adept at electronic communications. As a result he encourages students to send him email messages if they need to schedule, change appointments, or communicate in between appointments. Charles had intended email contacts for scheduling, but recently students have been adding personal messages. Mark, a student/client for three months has begun to write extended emails about his feelings in between sessions. Charles is unsure what to do.

15. Case of Charles: Problems? What if Charles allows students to continue sending him such notes? What advice should be given? Ethical Response

16. Email Considerations   Communication is one-way – it is not interactive   Communication is not complete until recipient accesses messages   Once sent, emails cannot be retrieved   Recipients may misinterpret messages   Messages can easily be forwarded

17. Other Cases to Consider: Cyberbullying: text messages, IM, FacebookCyberbullying: text messages, IM, Facebook Cell phone photosCell phone photos Facebook – how information is too much?Facebook – how information is too much? Security of cell phone conversations AND …..

18. References Bloom, J. & Waltz, G. (2000). Cybercounseling & cyberlearning. Alexandria, VA: ACA.Bloom, J. & Waltz, G. (2000). Cybercounseling & cyberlearning. Alexandria, VA: ACA. Bloom, J. & Waltz, G. (2004). Cybercounseling & cyberlearning: an Encore. Alexandria, VA: ACA.Bloom, J. & Waltz, G. (2004). Cybercounseling & cyberlearning: an Encore. Alexandria, VA: ACA. Remley, T. & Herlihy, B. (2007). Ethical, legal, and professional issues in counseling (2 nd ed.). Upper Saddle River, NJ: Pearson.Remley, T. & Herlihy, B. (2007). Ethical, legal, and professional issues in counseling (2 nd ed.). Upper Saddle River, NJ: Pearson. Sabella, R. (2000). SchoolCounselor.com. Minneapolis: Educational Media Corp.Sabella, R. (2000). SchoolCounselor.com. Minneapolis: Educational Media Corp. Sabella, R. (2003). SchoolCounselor.com 2.0. Minneapolis: Educational Media Corp.Sabella, R. (2003). SchoolCounselor.com 2.0. Minneapolis: Educational Media Corp.

19. What’s Next? Thank you for your attention!Thank you for your attention! Contact information:Contact information: Dr. Timothy E. Coppock Dr. Timothy E. Coppock 814.871.5793 814.871.5793 coppock001@gannon.edu coppock001@gannon.edu