1. 1 Presented By: APS Healthcare, Inc. Southwestern PA Health Care Quality Unit (HCQU) 1-6-2006/tlt THE HEALTH CARE QUALITY UNIT (HCQU) A Training for Consumers

2. 2 DISCLAIMER Information or education provided by the HCQU is not intended to replace medical advice from the consumer's personal care physician, existing facility policy or federal, state and local regulations/codes within the agency jurisdiction. The information provided is not all inclusive of the topic presented.“  "Certificates for training hours will only be awarded to those who attend a training in its entirety. Attendees are responsible for submitting paperwork to their respective agencies."

3. 3 OBJECTIVES You will be able to: You will be able to:  State what the HCQU can do for you  Verbalize how you can contact the HCQU

4. 4 WHAT IS A HEALTH CARE QUALITY UNIT (HCQU)? Team of persons that: Team of persons that: “Help People Lead Healthier Lives”

5. 5 COUNTIES WE WORK WITH

6. 6 WHO IS AT THE HCQU? Nurses Nurses Behavioral Health Consultants Behavioral Health Consultants Office Staff Office Staff

7. 7 HCQU’S GOAL TO SUPPORT AND IMPROVE THE HEALTH CARE SERVICE SYSTEM AND IT’S ABILITY TO MEET THE NEEDS OF INDIVIDUALS WITH MENTAL RETARDATION. TO SUPPORT AND IMPROVE THE HEALTH CARE SERVICE SYSTEM AND IT’S ABILITY TO MEET THE NEEDS OF INDIVIDUALS WITH MENTAL RETARDATION.

8. 8 HCQU’S SCOPE OF WORK LOOKING AT YOUR HEALTH NEEDS (HRP) LOOKING AT YOUR HEALTH NEEDS (HRP) TRAINING YOU AND YOUR CAREGIVERS TRAINING YOU AND YOUR CAREGIVERS COMMUNITY CAPACITY BUILDING COMMUNITY CAPACITY BUILDING FIND COMMUNITY SERVICES FIND COMMUNITY SERVICES

9. 9 SOME OF OUR TRAININGS INCLUDE… Oral Hygiene Oral Hygiene Safety Safety Stranger Danger Stranger Danger Diabetes Diabetes Nutrition (Diet) Nutrition (Diet)

10. 10 HOW WILL THE INFO LOOK?........... HOW WILL THE INFO LOOK?...........

11. 11 BOOKS BOOKS

12. 12 VIDEOS VIDEOS

13. 13 BROCHURES BROCHURES

14. 14 TALKING AND LISTENING TALKING AND LISTENING

15. 15 HCQU’S CAPACITY BUILDING COMMUNITY RESOURCES THAT IMPROVE YOUR HEALTH COMMUNITY RESOURCES THAT IMPROVE YOUR HEALTH

16. 16 FIND COMMUNITY SERVICES FIND COMMUNITY SERVICES

17. 17 ACTIVITIES NOT PART OF THE HCQU Provide direct or primary healthcare Provide direct or primary healthcare License or regulate activities License or regulate activities Replace established community resources Replace established community resources Manage crises Manage crises Diagnose Diagnose Provide direct consultation Provide direct consultation

18. 18 WHAT ARE SOME WAYS TO GET IN TOUCH WITH THE HCQU? TELEPHONE TELEPHONE COMPUTER COMPUTER

19. 19 REMEMBER, IT MIGHT BE A GOOD IDEA TO…… Let your staff be aware of what you are contacting the HCQU for Let your staff be aware of what you are contacting the HCQU for This will raise their awareness of your: This will raise their awareness of your:  Health issues/concerns  Desire for training/information

20. 20 REFERENCES APS: Southwestern Pennsylvania Health Care Quality Unit. [Brochure]. APS Healthcare (A division of APS Healthcare Public Programs) APS: Southwestern Pennsylvania Health Care Quality Unit. [Brochure]. APS Healthcare (A division of APS Healthcare Public Programs) HCQU [PowerPoint Presentation]. APS Healthcare-SW PA HCQU HCQU [PowerPoint Presentation]. APS Healthcare-SW PA HCQU

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22. 22 For more information on this or any other physical or behavioral health topic, please visit our website @ www.hcqu.apshealthcare.com For more information on this or any other physical or behavioral health topic, please visit our website @ www.hcqu.apshealthcare.com www.hcqu.apshealthcare.com

23. 23 THANK YOU THANK YOU