1. Getting the Most From Your Relocation Services Contract January 13, 2009

2. W. Jay Smith Region IX Relocation Specialist U.S. Department of Housing and Urban Development (HUD) Charles A. Grombacher Senior Manager O.R. Colan Associates

3.  HUD Grantees  Consultants

4.  Law (42 U.S.C. § 4601 et. Seq.)  URA Regulations (49 CFR Part 24)  Section 104(d) Regulations (24 CFR Part 42)  HUD Handbook 1378  HUD Certification

5. (24 CFR Parts 91 and 570) 4. Annual Plan Requirements (24 CFR Parts 91 and 570)

6.  Housing Development/Rehabilitation  Homeless Programs  Economic Development

7.  Acquisition  Demolition  Conversion

8.  In-House Skill Sets  Size of Project  Financial Considerations

9.  HUD Network of Specialists  Information Resource  Referrals to outside Resources

10.  What Costs? ◦ Relocation Benefits ◦ Out-House Fees  Source of Funds

11.  Yellow Pages?  IRWA  Grantee Maintained Lists  HUD Relocation Specialist  NAHRO

12.  T&M vs. Unit Price  Identify Areas of Responsibility  Reduce to Writing  Checks and Balances

13.  Develop Procedures/Process  Administer Relocation Assistance Program  Keep Client Advised  Regulatory Compliance  Attend Monitoring

14.  Facilitate Process (Payments)  Monitor Consultant  BUCK STOPS HERE

15.  General Project File  Individual tenant files

16.  Corrective Actions  Sanctions

17. W. Jay Smith Region IX Department of HUD 600 Harrison Street, 2 nd Floor San Francisco, CA 94107-1387 (415) 489-6567 jay.smith@hud.gov www.hud.gov/relocation www.hud.gov/office/cpd Charles A. Grombacher Senior Manager O.R. Colan Associates 15333 N. Pima Road, Suite 215 Scottsdale, AZ 85260 (480) 668-3988 cgrombacher@orcolan.com www.orcolan.com