1. What I learnt from the global companies

2.  Senior manager of IBM Global tech. support center  Lead of Lenovo Taiwan Enterprise Services  27 years of experience is Information Technology services.

3.  English speaking is still a critical skill even the Asia power rising.  It’s more important when you’re getting higher position.  So, stop watching Korean series, spend some leisure time on HBO, FOX TV.  You’re better than you know. If you don’t, have a trip to Japan.

4.  The truth is - Nobody is well-prepared, they just spend more hours than you do.  Start from this moment and here.

5.  Marketing yourself a brand  Your brand image usually build in the first 6 months)  Do your SWOT analysis so you’ll know your market position.  Sharpen the strength, reinforcement the weakness, manager the risk, eliminate the threat.

6.  The only remains unchanged is the change itself  Enlarge your comfort zone, try something new,

7.  A satisfied customer is they got better service quality than expectation.  On the other hand, how to manage the client’s expectation is an art.  Make your value visible. ◦ Service is an interested business, it’s not visible. So how to make your service value visible ?  Keep he/she posted one step before expected, never expect he/she knows what you’d achieved.

8.  Agree with Ma Jun, the company hires you to solve a problem.  And a sound action plan of 30/90/180 days includes who/when/what and how.

9.  Care the juniors (you will never know if he/she will become your superior)  Make friend of your peers and be careful of the friends you make.  Find a career mentor

10.  Complaint is never helping  Do & tell what you believe; believe what you do & tell.  Will you bet your career on it ?  Enjoy the crisis.