1. Leading the way; making a difference Human Element in Shipping Dr Phillip Belcher Marine Director INTERTANKO

2. Leading the way; making a difference Structure of Talk When things go wrong Its all the Human’s fault Work with the Human Design IN the human

3. Leading the way; making a difference INTERTANKO Represent the INDEPENDENT tanker owners 220+ full members 300 Associate 280,000,000 dwt 3,300 ships

4. Leading the way; making a difference Our Goal Zero fatalities Zero pollution Zero detentions Our committee set up ISTEC Vetting HEiSC

5. Leading the way; making a difference When things go wrong Human error 80% all accidents 100%? So naturally we focus on people New regulations

6. Leading the way; making a difference Why Rules are not followed: Lack of knowledge Lack of surveillance and enforcement Taking a short-cut Rule not accepted Lack of trust Demonstrate professional skill Rule could not cover everything Restrict actions

7. Leading the way; making a difference Compliance Culture Seafarers ‘buy into the rule’. They need to understand why it is necessary, why they should follow it and why they should train others to follow it. And regulators must always be seen to be applying the same rules and enforcing them equally.

8. Leading the way; making a difference A question If Humans are such a problem, Why bother having them?

9. Leading the way; making a difference Importance of people Integral part of the system Rules cannot cover everything, so machines cannot do everything People can think

10. Leading the way; making a difference Designing for people Design the human into the system Don’t just look at ergonomics Think how people will: work with, use and maintain the system

11. Leading the way; making a difference Not good enough to stick it in a box When designing, consider Apple High quality products that you want to use

12. Leading the way; making a difference Make the human element an asset Thank you