1. NHS Southern Derbyshire Clinical Commissioning Group Developing a robust Engagement Model Claire Haynes Engagement Manager

2. NHS Southern Derbyshire Clinical Commissioning Group Background The CCG’s vision is to ensure that public, patient and carers voices are at the centre of our healthcare services. To achieve this we want a commissioning system informed by insightful methods of listening and using this to better inform our decision making. Our current processes for involving and engaging with patients and the public is adhoc and does not make the most of the opportunities available.

3. NHS Southern Derbyshire Clinical Commissioning Group Current model …….. Indicates an adhoc reporting/information sharing process PALs and Complaints issues Governing Body lay members Lay reference Group PPGs- recently established development sessions. No definitive frequency Health Panel- 1/4ly meetings and adhoc communications Work stream specific groups/patient reps- project work as and when required Community Engagement- project work Ad hoc

4. NHS Southern Derbyshire Clinical Commissioning Group How the CCG work’s

5. NHS Southern Derbyshire Clinical Commissioning Group Suggested approach

6. NHS Southern Derbyshire Clinical Commissioning Group What are the opportunities available? The three biggest providers of services in Southern Derbyshire are membership organisations Access to a large number of patients or interested members of the public. All of these organisations are engaged with the CCG through the transformation work Opportunity for supporting each other in making the most of the already engaged people.

7. NHS Southern Derbyshire Clinical Commissioning Group What will this look like? Based on the assumption of working with current provider opportunities

8. NHS Southern Derbyshire Clinical Commissioning Group

9. How this will work for SDCCG Informing Collaborating Consulting Involving Devolving This would be the development of Personal Health Budgets where patients would work with a clinician to decide how their health needs are best met This would be something that the CCG would need to develop to ensure a more systematic process. Work already undertaken includes Diabetes. Opportunities for the future include continued development of personalisation agenda where patients, clinicians and managers would work together This would be community engagement work either on specific projects (health inequalities) or by generic engagement work to understand community experience of health services This would be defined work around projects such as Heanor or Walk in Services. This would include regular communications, specific workshops, public meetings and other methods as appropriate This would be regular generic communications to people registered with the CCG and also via provider memberships (based on staff and/or membership updates) and include communications on how people can get involved

10. NHS Southern Derbyshire Clinical Commissioning Group Understanding the advantages and disadvantages Copies of grid detailing the benefits and possible disadvantages What made you become a health panel member? What do you like about being a member? Anything that could be improved/suggestions for the future?