1. SiTEL LMS Focus Group Wednesday, January 18, 2012

2. Agenda Welcome, Project Background, and Focus Group Objectives Demonstrate Use Cases and Obtain Group Feedback Concluding Comments and Wrap-up

3. SiTEL LMS Background 1.2 Launched – Spring 2005 Event registration and tracking – January 2006 Ability to receive HRIS feed – Dec. 2006 Payment for events – Winter 2007 Report upgrade – Event reports/Faculty reports – Winter 2008 Return Demonstration added – Winter 2009 Published over 3500 on-line modules Hosted thousands of events Accessed by more than 700 organizations 100,000 users – MedStar Health, 6 Outside Customers

4. Developing the Next Version of SiTEL LMS AnalysisDesignDevelopment Implementation and Ongoing Evaluation

5. Focus Group Objective Obtain candid feedback on a proof of concept for the next version of the LMS Overall reactions (positive and negative) Perceived strengths Suggested improvements

6. Focus Group Process Demonstrate Use Case 1 Listen to Feedback Demonstrate Use Case 2 Listen to Feedback Demonstrate Use Case 3 Listen to Feedback Discuss Overall Comments