1. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU Two-Year Schools  Alexandria Technical College  Anoka Ramsey Community College  Anoka Technical College  Central Lakes College  Century College  Dakota County Technical College  Hennepin Technical College  Inver Hills Community College  Itasca Community College  Lake Superior College  Mesabi Range Community and Technical College  Minneapolis Community and Technical College  Minnesota West Community and Technical College  Normandale Community College  North Hennepin Community College  Pine Technical College  Rainy River Community College  Ridgewater Community College  Riverland Community College  South Central Technical College  Vermilion Community College

2. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 2 WCET Institutional Self-Assessment Student Services Online Participating MnSCU Four-Year Schools  Bemidji State University  Metropolitan State University  Minnesota State University Moorhead  Southwest Minnesota State University

3. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 3 Academic Advising As a student I can learn about my advisor… Two year collegesFour Year Colleges

4. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 4 Academic Advising As a student I can find hours my advisor is available for appointments… Two year collegesFour Year Colleges

5. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 5 Academic Advising As a student I can run a degree audit… Two year collegesFour Year Colleges

6. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 6 Challenges  Still finding encoding errors in trial of DARS  Developing institutional culture supporting online services  DARS instructions for students not clear  Not enough time or staff  Limitations with Groupwise scheduler  Need to “webenize” business functions Plans DARS to be implemented 6 months to 1 year by some schools. DARS being implemented from “my home page” “Ask a Counselor” in development Putting faculty bios and office hours up Academic Advising Current Status

7. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 7 Communications Institution to Student As a student I can get help deciding whom to contact… Two year collegesFour Year Colleges

8. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 8 Communications Institution to Student As a student I can find out about key dates... Two year collegesFour Year Colleges

9. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 9 Communications Institution to Student As a student I can find complete contact info for faculty/staff (mailing address, phone with area code, email address)… Two year collegesFour Year Colleges

10. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 10 Challenges  Spam  Not all students read email  Faculty listings outdated  Need better prospect module  Development & maintenance of pages Plans Piloting events calendar as one-stop Building portal with bulletin board Updating web directory Building calendar with “push” capability for key dates Communications Institution to Student Current Status

11. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 11 Career Planning As a student I can learn about specific careers… Two year collegesFour Year Colleges

12. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 12 Career Planning As a student I can take career-related assessments… Two year collegesFour Year Colleges

13. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 13 Career Planning As a student I can learn about searching for a job… Two year collegesFour Year Colleges

14. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 14 Challenges  Need to promote ISEEK better  Not all links up and running  Ensuring student privacy  Selecting external sites to avoid duplicating efforts  Need to encourage employers to consider students Plans Just licensed ACT Discover on 5 campuses Employer job posting form in development Career Planning Current Status

15. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 15 Orientation As a student I can take a campus tour… Two year collegesFour Year Colleges

16. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 16 Orientation As a student I can find out what it is like to be a college student, attend this institution, be in a particular field/major, & study via a certain mode… Two year collegesFour Year Colleges

17. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 17 Orientation As a student I can find out about student services available to me… Two year collegesFour Year Colleges

18. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 18 Challenges  Staff lacks Web skills  To communicate why prospective students should choose school  Categories of information confusing Plans Creating a virtual tour with FlashMX Want to add “small town experience” Considering addition of student ambassador to respond to questions Adding “ask me” chat rooms Orientation Current Status

19. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 19 Admissions As a student I can find information about admission to the institution... Two year collegesFour Year Colleges

20. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 20 Admissions As a student I can apply for admission to the institution... Two year collegesFour Year Colleges

21. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 21 Admissions As a student I can pay for my application fee... Two year collegesFour Year Colleges

22. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 22 Challenges  Institutional culture that supports online services  Budget restraints and limited staffing  Limited participation in planning process  Limited Web development access Plans Credit card payments online Interactive application online Implement ISRS online application form Improve admission information & process Implement student portal Develop Interactive chat Admissions Current Status

23. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 23 College Catalog As a student I can view the current catalog... Two year collegesFour Year Colleges

24. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 24 College Catalog As a student I can view academic information (course listings, degree program requirements,and departmental descriptions)… Two year collegesFour Year Colleges

25. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 25 College Catalog As a student I can view policies… Two year collegesFour Year Colleges

26. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 26 Challenges  Easier link to catalog information  Link program plans & course information  Redesign of website for easier use & access  Rewrite policies to include Web as primary information source  No development team to create these applications.  Not user friendly Web information Plans Searchable catalog Easier navigation Additional links Entire catalog(s) on Web Database to drive Web catalog information College Catalog Current Status

27. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 27 Course Schedule As a student I can use a schedule planner... Two year collegesFour Year Colleges

28. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 28 Course Schedule As a student I can find information about classes... Two year collegesFour Year Colleges

29. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 29 Course Schedule As a student I can find open classes... Two year collegesFour Year Colleges

30. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 30 Challenges  Link schedule to the syllabus, exam, etc.  Provide an interactive schedule planner  MnSCU ISIR updates & information  Resources & funding  Web skills & training  Cooperation with other depts.  Faculty participation Plans Use MnSCU ISIR (improved friendly version) Put schedule in an easy to read format Link syllabus online & linked to course Get faculty involvement Create a planner Redesign of Web information & links Course Schedule Current Status

31. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 31 Financial Aid As a student I can determine the role of financial aid and how it works... Two year collegesFour Year Colleges

32. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 32 Financial Aid As a student I can apply for financial aid... Two year collegesFour Year Colleges

33. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 33 Financial Aid As a student I can check my financial aid status... Two year collegesFour Year Colleges

34. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 34 Challenges  Lack of resources & staffing for online chats and Web improvements  Need more Web skills  Students need guidance using the fin aid Web  Link information from MnSCU portal to local  Email & ID for new students Plans Improve & redesign information & process Links to additional Fin Aid Web resources New student portal Communicate MnSCU Web student access to students ISRS is expanding capabilities Review present on-line support to students Financial Aid Current Status

35. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 35 Registration As a student I can find information about registration... Two year collegesFour Year Colleges

36. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 36 Registration As a student I can look for class availability... Two year collegesFour Year Colleges

37. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 37 Registration As a student I can register for classes... Two year collegesFour Year Colleges

38. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 38 Challenges  Lack of resources & staffing  MnSCU class information is not always the same as campus database - integrating data needed  Information for new students  Need Webmaster  No strategic plan  Develop an institutional culture that supports online services Plans Segment info for student groups Step-step process guide Updating system to register for non-credit workshops Define policy and procedure to give students more leeway in add/drop/withdraw Enhance MnSCU registration w/local links Registration Current Status

39. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 39 Student Accounts As a student I can find information about student accounts, billing & payments... Two year collegesFour Year Colleges

40. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 40 Student Accounts As a student I can view my account... Two year collegesFour Year Colleges

41. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 41 Student Accounts As a student I can pay my tuition and fees... Two year collegesFour Year Colleges

42. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 42 Challenges  Limited to what MnSCU develops  Getting students to use the online functions  Currently ISRS does not have an automatic matching of the student so accounting will have to match up the payments manually  Time & human resources plus a webmaster Plans Incorporate Paypal Implement on-line credit card payment Create FAQs Implementing DARS system Get these processes on line Improve information Student Accounts Current Status

43. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 43 Recommendations: Improvements to Self-Assessment Simplify choices. Add a “don’t know” category. Test with students. (Define student categories) Add other categories for staff roles. Add definitions for some terms (e.g., personal home page)

44. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 44 Recommendations: Improvements to Self-Assessment Clarify what MnSCU is developing so individual campuses can build on those plans. Collect data on staff levels to service levels. Include more examples. Provide an “other” category for area of responsibility.

45. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 45 Self-Assessment Benefits “Great Survey. It gave us a lot of information to start us thinking about ways to improve our web site.” “It should be very useful to staff who develop our web capabilities. The results could serve as a multiyear plan of development.” “It would be interesting to compare our results with that of other institutions and see if they have ideas and technology from which we could learn.” First to congratulate our IT staff and program/service staff for the work that they have done thus far. Encourage further development of complete online access for students.”

46. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 46 Self-Assessment Benefits “The survey made me better aware of what we do or do not have on our web site - great for implementing change.” “I think that the survey is very good and thorough. I think that the thoroughness gives us clear ideas about our weaknesses and places where we are at least in the middle. It was good to go in as a student and try to find things.” We will use this survey to begin conversations about the next level of sophistication and how to get there.

47. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 47 WCET Audit Benefits Independent review and assessment of online student services Specific recommendations for improvements in each of 10 service areas Overall website review, assessment and recommendations Guidance on plans and next steps Best practice examples as guides

48. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 48 Final Thoughts

49. Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 49 Thank you! pshea@wcet.info mdburn@attglobal.net