2. © 2012 All Rights Reserved. Technology and Interoperability Today’s Reality  Fast-paced, shorter product development cycles  Plethora of bundled solutions Exponential growth in partnerships 2-way, 3-way and n-way partnerships  High, and rising, user expectations of interoperability

3. © 2012 All Rights Reserved. Multi-Vendor Technology Support Ramifications ‣ Increasing interoperability issues ‣ Evolving requirements for support collaboration ‣ Legal and management processes for a CSA Outlive the market viability of many technology bundles Integrate processes anew every time Cost too much Hopelessly unscalable

4. © 2012 All Rights Reserved. The Answer: TSANet The original multi-vendor support network ‣ Consistently delivering value since 1993 Fundamental value proposition ‣ Help members support mutual customers Core set of long-term members ‣ Proven collaborative processes Interoperability support framework & structure ‣ Versatile support relationship models ‣ Ready-to-use scalable, effective operational infrastructure

5. © 2012 All Rights Reserved. If TSANet Didn’t Exist Individual CSAs Unsustainable ‣ High customer finger pointing risk ‣ Complexity requires reinventing wheel every time ‣ Involve lengthy, costly legal reviews ‣ Prone to error and unintended consequences ‣ Do not benefit from network effects ‣ Must be operationalized Requires creating infrastructure outside parties Constantly adapting to dynamically changing needs

6. © 2012 All Rights Reserved. Why Use TSANet? Interoperability’s most trusted name Relieve customers from finger pointing Operationalize partner support Leverage proven infrastructure Requires no new headcount Quick start with minimal effort Positive ROI on first call

7. © 2012 All Rights Reserved. Database of global support contacts Inbound support procedures by company Database of global escalation managers Industry Code of Conduct for support Escalation management Only From TSANet

8. © 2012 All Rights Reserved. Expanding relationships Continuously maintained process, contact info ‣ No work needed when info changes Changes disseminated instantly No contract required when new members join No need to terminate relationships TSANet is vendor neutral, not-for-profit Only From TSANet

9. © 2012 All Rights Reserved. Support Relationships ‣ Access Open Custom ‣ Service Level Basic 8-5 Mission Critical 24x7 ‣ Partner Program Support TSANet paper + TSANet infrastructure Member paper + TSANet infrastructure Only From TSANet

10. © 2012 All Rights Reserved. Multi-vendor Support Help Desk Multi-vendor Support Training Multi-vendor Support Ombudsman Member-to-Member Chat (2012) Only From TSANet

11. Find out more at… www.tsanet.orgwww.tsanet.org