1. Operations 102 Class 14

2. Guest Lecturer Bernard Lee is the Executive Pastor of Damansara Utama Methodist Church (DUMC) in Malaysia. Bernard has had over ten years of management consulting experience, focusing on strategic human resources and change management. As a consultant and HR practitioner, his global and regional clients came from varied industries including banking and finance, oil and gas, FMCG, pharmaceutical and utility. As Executive Pastor at DUMC, he oversees the overall functions of the church including staffing, resourcing and strategic alignment of vision, ministry and operations. As a ministry partner, he provides counsel and support in all vital DUMC programs. He is also instrumental in the leadership transition process of DUMC.

3. Class 14, Crossing Language and Cultural Barriers How many different ethnic and cultural groups can a church have and still be one united body in Christ? Do ethnicity or culture matter more than being one body? Damansara Utama Methodist Church (DUMC) in Malaysia is a church of worshippers with a multitude of linguistic and cultural challenges. Integrating the entire congregation is a linguistic and cultural challenge. This class will give you an insider’s view of their successes and struggles, and their pain and celebrations in this cultural challenge.

4. BIG IDEA God’s call to DUMC is to pastor a multi-lingual / cultural church. In doing so, we recognise we must:  STRUCTURE and position our PEOPLE  Organise our PROCESSES to bring alignment  Communicate our expectations that build CULTURE  Leverage on TECHNOLOGY as an enabler Vision StructurePeopleProcessCultureTechnology

5. Background and context  DUMC is a Cell Church in Petaling Jaya, Malaysia.  Started as a church plant in 1980 with 22 persons.  About 4,500 today with 6 language congregations:  English – 2 worship celebrations / services (Sat & Sun)  Chinese – 2 worship celebrations / services (Sun)  Myanmar – 2 worship celebrations / services (Tue & Sun)  Tamil – 1 worship service / celebration (Sun)  Bahasa Malaysia – 1 worship service / celebration (Sun)  Nepalese – 1 worship service / celebration (Sat)

6. “Success” & Celebrations  The Holy Spirit  Pulpit Ministry  Ministry Time  Vibrant Worship  Evangelism  Cell Group Vision StructurePeopleProcessCultureTechnology

7. Challenges – Internal  Varied culture and language differences  Raising the next generation of leaders  Different stages of spiritual maturity Vision StructurePeopleProcessCultureTechnology

8. Challenges – External  Increasing number of foreign migrant workers  Rising political and religious tensions  Facility constrains Vision StructurePeopleProcessCultureTechnology

9. Strategy  Clarifying Vision and Call  Restructuring the Organisation  Establishing the Annual Planning Framework  Ongoing Communication  Leveraging on Technology Vision StructurePeopleProcessCultureTechnology

10. Vision and Mission  Vision Statement:  Building God’s Community and Making Known His Glory  Mission Statements:  To evangelise the Klang Valley and to send missionaries to unreached people groups worldwide.  To disciple every believer into maturity in Christ and to be effective in the service of God.  To establish community services in our nation bringing God’s love and justice to a needy society.

11. Organisation Structure Senior Pastor District Pastor English District Pastor Chinese District Pastor Vernacular Geographical Zone Pastors Pastor (Chinese)Pastor (Bahasa) Pastor (Tamil) Pastor (Myanmar) Pastor (Nepalese)

12. Annual Planning Process SP AwaySPO Planning Congregation Planning Budgets and Calendaring Vision DayFORWARD20XX DUMC Vision & Mission May/June July August September October January

13. Ongoing Communication Weekend Worship Attendance Average number of people who attend congregation worship services. Number of Cell Groups Number of cell groups. Cell Group Participation Average number of CG Members who actually attend CG. Corporate Prayer Meeting Attendance Average number of people who attend congregation prayer meetings. Subzone Prayer Meeting Attendance Average number of people who attend subzone prayer meetings. Ministry Involvement Average number of people who are involved in ministry.

14. Technology dumc.my

15. BIG IDEA God’s call to DUMC is to pastor a multi-lingual / cultural church. In doing so, we recognise we must:  STRUCTURE and position our PEOPLE  Organise our PROCESSES to bring alignment  Communicate our expectations that build CULTURE  Leverage on TECHNOLOGY as an enabler Vision StructurePeopleProcessCultureTechnology