1. Service Accounting Data Comparison Action Item 2014-1113-03 CCSDS CSSM Technical Meetings Pasadena, CA, USA 23 – 27 March 2015 Jessica Reinert NASA/GRC

2. Service Accounting – Inputs to AI 2014-1113-03 Information captured during the London meetings DLR: Description of ad hoc reporting that is performed and applicable metrics / characteristics ESA: ESTRACK KPI for Network Service accounting & Performance measurement - How are the costs of Units of Service (UoS) determined and associated material - Describes report sent upon completion of each pass NASA: SN SGSS Service Accounting - User Mission Platform - Schedule

3. Observations Types of metrics observed (May not match CCSDS definitions) Contact/Pass Identifier Quantity Quality (of Executed Services/passes) Request (Service and other) and Event Resource Timing/Duration Accounting metrics Include both User Mission Platform specific and network centric Metrics from organizations covered from when services are requested to performance / quality of service execution Do we want them all?

4. Service Accounting A combination of raw metrics and calculated metrics were provided Some overlap between all three sets of metrics Kept cost data separate from technical data reported to the Missions. Is the difference between ESTRACK technical outage and SGSS Maintenance service requests are whether or not they planned?

5. Similar Metrics DLRESTRACKSN SGSS UoS for periodTotal Duration of Services UoS durationDuration of the Execution Reporting periodTime Interval Service Agreement Number of good passes (not mission specific, others are) PassSuccessfulUser Mission Platform meeting Contact Duration per Time Interval Service Agreement Number of requested passes Number of Processed User Requests Time for a tour of the spreadsheet

6. Per Service Package (applies to scheduling and service execution) Requested services Executed services Metrics for a particular service type (applies to service execution) Number of Frames/CLTUs/etc Per Service Agreement Counts of passes? (promised in service agreement v. requested by User v. executed by provider) For a particular unit of time