1. In the Framework of: Financed by: Developed by: DANUBE WATER PROGRAM Professional Technical Assistance Services for Business Planning and Commercial Efficiency Improvement International Association of Water Supply Companies in the Danube River Catchment Area

2. In the Framework of: Financed by: Developed by: JOINT VENTURE PARTNERS:  Valu Add Management Services (Albania) (Lead)  Budapest Waterworks (Hungary)  New Europe Corporate Advisory (Bulgaria)  HDL Environmental Consulting (Hungary) SUBCONTACTORS:  J2C Water (Switzerland and Cypress)  Wato (Bulgaria)  Brasov Water Company (Romania) Joint Venture Partners and Subcontractors

3. In the Framework of: Financed by: Developed by: Target Countries  Ukraine  Moldova  Montenegro  Kosovo  Macedonia Target Utility Size Served population up to 150,000 Target Countries and Utility Size for Program

4. In the Framework of: Financed by: Developed by:  Phase I:Development of a Capacity Building Program and Targeted Interventions  Phase II:Delivery of Capacity Building Program  Phase III:Support to Implementation of Capacity Building Outcomes  Phase IV:Documentation of Approach and Outcomes Summary Scope of Services

5. In the Framework of: Financed by: Developed by:  Agree on Performance Measures  Research, Collect, and Summarize Material for Commercial Efficiency Reference Manual  Outline Capacity Building Program Based on Customized and Proven Business Planning Training Course  Develop Conceptual Approach to Program for DWP/IAWD Review, Discussion and Approval  Prepare Detailed Program and Schedule for Capacity Building and Technical Assistance Phase I: Development of a Capacity Building Program and Targeted Interventions

6. In the Framework of: Financed by: Developed by:  Recruit, Select and Contract Local National Experts in Target Countries  Prepare and Conduct Participating Utility Application/Selection Process to Select 40 Utilities  Modify/Revise Detailed Program and Schedule  Deliver Business Planning Training Course  One-on-One Coaching at Training Sessions  Assessments of Participating Utilities after Each Training Session Phase II: Delivery of Capacity Building Program

7. In the Framework of: Financed by: Developed by: Competitive Selection for Phase III Only 15 utilities from Phase II will be selected to continue into Phase III. Support under Phase III  On-site Key Expert Visits  Monthly Teleconference with Key Experts  Joint Workshops for All 15 Utilities Phase III. Support to Implementation of Capacity Building Outcomes

8. In the Framework of: Financed by: Developed by: Project Schedule – Started 1 October 2014

9. In the Framework of: Financed by: Developed by:  Develop List of Potential Utilities, by Country, in the Size Range that Would Benefit from the Program.  Conduct Formal Application Process for All Potential Utilities Identified by Country Associations.  Evaluate Applications and Announce Selected Utilities.  Recruit Target Country Local Expert to Assist Project Team in Trainings and Site Visits. Immediate Actions Working with Target Country Associations