1. Non-Violent Communication Presented by Charles Orgbon IYEYS 2013

2. What is NVC? NVC involves both communication skills that foster compassionate relating and consciousness of the interdependence of our well being and using power with others to work together to meet the needs of all concerned.

3. What you’ll learn Break patterns of thinking that lead to arguments or depression Transform conflict into mutually satisfying outcomes Move beyond power struggles to cooperation and trust

4. What you’ll learn Focus on connection through empathic listening rather than “being right” or “getting what you want” Defuse anger and frustration peacefully Create personal and professional relationships grounded in mutual respect, compassion, and emotional safety

5. What you’ll learn Nonviolence means allowing the positive within you to emerge. Be dominated by love, respect, understanding, appreciation, compassion, and concern for others rather then the self-centered and selfish, greedy, hateful, prejudiced, suspicious, and aggressive attitudes that dominate our thinking – Arun Gandhi

6. Four-Part NVC Process Observations Feelings Needs Requests

7. Observations Feelings Needs Requests

8. Observing I can handle your telling me what I did or didn’t do. And I can handle your interpretations, but please don’t mix the two. If you want to confuse any issue, I can tell you how to do it: Mix together what I do with how you react to it. Tell me that you’re disappointed with the unfinished chores you see, But calling me “irresponsible” Is no way to motivate me. And tell me that you’re feeling hurt when I say “no” to your advances, But calling me a frigid man won’t increase your future chances. Yes, I can handle your telling me what I did or didn’t do, And I can handle your interpretations, but please don’t mix the two. - Marshall B. Rosenberg, Ph.D.

9. Observing Interpretations are actually judgments Analyses of others are actually expressions of our own needs and values. – “sloppy and disorganized” – “aloof and insensitive” – “immature” – “needy and dependent”

10. Compare Yourself

11. Observing Moralistic judgments promotes disagreement – “Violence is bad.” OR “I am fearful of the use of violence to resolve conflicts through other means.” Classifying and judging people promotes violence – In our culture, heroes either save the day, or beat people up.

12. Observing “Out beyond ideas of wrongdoing and right-doing, there is a field. I’ll meet you out there.” - Rumi

13. Observation + EvaluationObservation l Evaluation You are too generous.When I see you give all of your lunch money, I think you are being too generous. Doug procrastinates.Doug only studies the night before the exam. She won’t get her work in.She said “I won’t get my work in.” Immigrants don’t take care of their property. I have not seen the immigrant family living at 1679 Ross Street shovel the snow on their sidewalk. If you don’t eat a balanced meal, I fear your health will be impaired. If you don’t eat balance meals, I fear your health will be impaired. He frequently comes over.He comes over at least three times a week. You seldom do what I want.The last three times I initiated an activity, you said you didn’t want to do it. Corporate executives are greedy The coal company cleaned up the site poorly

14. Feelings Observations Feelings Needs Requests

15. Video

16. Think vs. Feel Feelings are not clearly expressed when the word feel is followed by – Words such as that, like, as if: I feel that you should know better I feel like a failure – The pronounces I, you, she, they, it I feel I am constantly on call I feel useless – Names or nouns referring to people I feel Amy has been pretty responsibility I feel my boss is being manipulative Distinguish between what we feel and how we think others react towards us I feel ignored, misunderstood, or unimportant

17. Taking Responsibility for Feelings Our language obscures awareness of personal responsibility Create a list of your “most-hated chores” and come up with a reason why you do that chore

18. Needs Observations Feelings Needs Requests

19. Needs we Share Celebration Integrity Authenticity Creativity Meaning, Self-worth Interdependence Acceptance Appreciation Closeness Community Consideration Emotional safety Empathy Physical Nurturance Air, Food, Water Movement, Exercise Rest Shelter Play Fun, Laughter Spiritual Communion Order Peace Harmony Beauty Inspiration

20. “I am not easily frightened. Not because I am brave but because I know that I am dealing with human beings and that I must try as hard as I can to understand everything that anyone ever does. And that was the real import of this morning: not that a disgruntled young Gestapo officer yelled at me, but that I felt no indignation, rather a real compassion, and would have liked to ask: ‘Did you have a very unhappy childhood, has your girlfriend let you down?’ Yes, he looked harassed and driven, sullen and week. I should have liked to start treating him there and then, for I know that pitiful young men like that are dangerous as soon as they are let loos on mankind. - Etty Hillesum in Etty: A Diary 1941-1943

21. Our Needs What others do may be the stimulus of our feelings, but not the cause – Feelings result from how we choose to receive what others say and do, as well as our particular needs at that moment Connect your feeling with your need: “I feel…because I need…” Distinguish between giving from the hear and being motivated by guilt – “It hurts me when you do that.”

22. Requests Observations Feelings Needs Requests

23. Use positive language when making requests Make sure to identify what you would like that person to do (i.e. Spending less time doing what?) It’s OK to ask reflective questions In a group, much time is wasted when speakers aren’t certain about what response they’re wanting Demands can have two responses: to submit or to rebel

24. Receiving Empathetically Ask if one would like advice. Reflect back messages that are emotionally charged Paraphrasing saves time, but only paraphrase when it contributes to greater compassion and understanding The more we empathize with the other party, the safer we feel

25. Expressing Anger Fully Divorce the other person from any responsibility for our anger – “He made me angry…” leads to us expressing anger superficially by blaming or punish the other person The cause of anger lies in our thinking – in thoughts of blame and judgment – Think of some environmental activity that causes you to become upset

26. Last Resort: Punishment Protective – Intention: protect, not to punish, blame, or condemn Punitive – Intention: to punish or to cause individuals to suffer, repent, or change

27. Additional Study