1. XTRACTION A Solution For LANDESK Customers, and More! Ben Hall Pre-Sales Technical Manager

2. What is Xtraction?  SOLUTION, not a product  LANDESK solution to IT reporting and real-time dashboards  Solution for consolidating multiple data sources and presenting information in desired format  Simple solution for a long standing challenge 2

3. Reporting is a broad term  Real-time dashboards for status  Reports for historical, trend, planning  Data interaction for Analysis  Business Intelligence (BI), important to me or my business  Executive Scoreboards  Service, cost, outage, impact  *Notification and alerting  Activities across multiple systems  Email 3

4. Consolidating data into single views  Obvious value…  Real-time, immediate access to information  Removes dependence to always access native application interfaces  Improve insight, remove specialist knowledge  Xtraction starts to become the trusted source 4

5. Reporting Considerations  Operational level volumes  How many P1’s, Assigned to my Group  Trends  Are we decreasing, static, increasing  Traditional reports  Selective to manager, business  Views into scheduled activity  Workload planning, process improvement, strategic  Operational performance  Are we delivering, getting better, worse (internal and external)  Service and executive views  Impact, outage, capacity, cost Consolidating multiple data sources and presenting information in desired format

6. XTRACTION Easy to use interface, allowing anyone to access the data they require. Xtraction – Extensible Access to Data Reporting Analytics Management Marketing Sales Audit Data Sources Other vendor applications Custom / Databases LANDESK applications

7. XTRACTION Data Sources Other vendor applications Custom / Databases LANDESK applications Easy to use interface, allowing anyone to access the data they require. Xtraction – Extensible Access to Data BMC CA Cisco HP ManageSoft SCCM MS Service Manager ServiceNow SolarWinds AMI Avaya Cargowise Cherwell HEAT Alemba Jira Marval MS Active Directory App-V LANDESK

8. The value and lifecycle  Produce – design with drag-and-drop, dynamic date filters  Share – save to shared folders, can be secured  Consume – view, interact, export  Interact – interaction for drill-down to records, access native applications from records  Analyze – interact  Explore – interact, filter  Capture – export  Modify – enhance and improve what has already been built  Expand – connect to additional data sources  A constant challenge – make it a lot easier

9. ITIL  Xtraction helps maturity  Simply, if you know what is happening, you can manage it and review or apply change to try avert reoccurrence  You can’t manage what you don’t measure 9

10. Get comfortable talking about the following screen shots  Save them to your laptop or iPad for quick discussion  They are all built with drag-and-drop  Other than the executive dashboard, they were all built in a few minutes  The flow is to talk about dashboards and reports that show data for real-time, historical, look forward, and from multiple data sources 10

11. Real-Time

12. Historical / Trend

13. Forward Looking / Scheduled

14. Multiple data sources

15. Executive Dashboard

16.  Built the same way as a dashboard  Can be manually exported or scheduled  Can be delivered via email  Allows pro-active delivery of information  Can be formatted with a pre-built template A traditional Report (Document)

17. Pricing and licensing, what are the components?  Perpetual purchase and subscription is available  Xtraction Enterprise Server  Easily installed  Very stable  Customers can build their own adapters  Concurrent users  Any number of users can be purchased  Adapter list for purchase ->  LDSD and LDMS adapters are always included  Professional Services is light (1 adapter ~ 3-4 days)  Install, configuration, education  Can be packaged according to requirements 17

18. What do TUM/SUM customers receive?  Xtraction standard server  Cannot build new adapters  LD Service Desk and LDMS adapters  2 concurrent users  Can purchase more adapters and users  Can purchase upgrade to Enterprise Server 18

19. Customer References “A particular set of reports had taken us 6 months to produce with an historical type reporting tool. We built them all in one morning with Xtraction.” Tony Testa, Enterprise Management Practice Lead (Century Link)

20. Deliverables + Benefits  Designed with end-user, self-service approach in mind  Out-of-box adapters, contextual connectors  60% Reduced process and design time  Drag-and-drop from component lists, No coding or database knowledge required  30% Increase in ITSM effectiveness  Access to more data, provide for better business decision making  Easily installed  Can be packaged according to requirements 20

21. Deliverables + Benefits  Xtraction = Status, Analysis, Reporting  Provides an easy to use, real-world centric solution to gathering data (multiple sources) and displaying measures and metrics  Designed as and enables a “self-service” experience  Drag-and-drop  Selection and drop-down lists  Point-and-click  Out-of-box adapters reduce dependence upon IT reporting staff  Lower cost of process, increased productivity & efficiency  Improves a company’s service management capability  Greater access to quantitative and qualitative data

22. Xtraction A Solution For LANDESK Customers, and More!