1. Budget Cuts During a Mobility Boom: Best Practices for Stretching Your Wireless Budget and Managing the Wireless Device Lifecycle Keith Martin Director Federal Civilian Programs Joshua Garrett IT Director Sprint Special Fulfillment August 24, 2011 1

2. Mobility Isn’t What it Used to Be! 2 “Why would I want to do anything besides talk on a cell phone?” “..now it’s (voice) less than half of the traffic on mobile networks.” Dan Hesse, CEO Sprint (May 2010)

3. Mobility Trends Device Proliferation -Multiple O/S ? -Phones, PDAs, Hotspots, Telemetry! Skyrocketing Data Usage -Controlling cost as data doubles yearly? -Carrier investment in capacity/technology? Debating Centralization vs. BYOD -BYOD: Bring Your Own Device? -Centralized administration and support? More Power = More Danger -Security and policy enforcement? 3 Along with the benefits comes a host of issues for managing an expanding mobility program

4. Agenda About Sprint Special Fulfillment Wireless Budget Best Practices -Policy -Asset Management -Plan Optimization -International -Cost Allocation -Employee Contribution Managing Device Life Cycle Questions? 4

5. About Sprint Special Fulfillment Formed 10 Years Ago Complete Lifecycle Management -Procurement -Kitting / Deployment -End User Support -Billing -Reporting Handle Largest Sprint Customers -Manage 750,000+ Lines Manage Multiple Carriers -Free Service for Sprint Customers 5

6. Wireless Policy Creation AND Enforcement Defining Wireless Policy -Personal Use? -Downloads? -Roaming / International? -Wireless is a Privilege Communication of Wireless Policy -Agreement by Users -Updated Enforcement of Wireless Policy -Determination of Abusers -Communication / Reminders -Management Escalation 6

7. Asset Management Understanding Current Wireless Inventory -Carrier Bills -Existing Inventory -Survey of Users -Suspending Unknown Devices (Data Cards) Combine Inventory w/ HR Database -Phones assigned to former employees? -Phones assigned externally? Updated / Reconciled Monthly -Identify Devices Added Outside Program -Kick-out Process 7

8. Plan Optimization (Reactive) Pool Management -Pool under or over Generally 10% over usage -Historical Trends Optimization Reports -Voice Usage -Zero Usage (How Many Months?) -Data Usage -Text Messaging Plans Managing Early Termination Fees (ETF) 411 Charges -Free Alternatives 8

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10. Plan Optimization (Pro-active) Pulling Live Carrier Data -Voice Minutes -Data Usage Identify Policy Violations Before Bill is Generated Proactive Changes -Pool Management -Text Message Plans -Data Usage Avoid the “Netflix Moment” 10

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12. International Traveler Costs Most Expensive Costs for Individual Users -Data Most Expensive -SSF Record is $110,000 for One User Education of Users -Wifi vs. Network Data Loaner Phone Programs -International-Specific Phones -Local Phone Numbers Integration w/ Travel Booking System -Proactively Add International Roaming 12

13. Cost Allocation / Re-Billing Pre-Bill Reconciliation -Ensuring Charges = Contract -Find Unknown Lines Standard Re-Bill -Large Bills Broken Down -Pass-Through of Carrier Charges Cost Allocation Billing -Cost Per Minute vs. Billed Costs -Departments Pay for Actual Usages -Re-Billing Feed in Preferred Format Reporting Available -Individual Invoice -Department Reporting -Program Reporting 13

14. Employee Contribution to Expense Split Billing Solutions -Certain Charges billed Personally (Downloads) -Charge Threshold Blended Usage Model -Per Diem Paid by Employee for Personal Use -Personal Use Allowed -Cheaper than Personal Phone -Allowed to Own Phone Number Devices Expectations are Higher Run Through Payroll or Credit Card 14

15. Managing Device Lifecycle Customer Ordering -Custom Portal w/ Customer Terminology -Coverage Algorithm -Data Usage Calculator -Role-Based Customer-Defined Fulfillment -Activation, Asset Tags, Quick Start Guides -Receipt Verification Help Desk Teams -Customer-Specific w/ Program & Policy Famliarity Reporting Device Recycling -Wipe, Recycle and Money Back 15

16. Questions? 16