1. ASQ’s Knowledge Center: Your Front Door to Tens of Thousands of Resources on Quality

2. Agenda What’s in the Knowledge Center? –Content types you’ll find and quantities available Locating content –Browse topics, tools, and publications –Search feature –Information services How can you participate? –Submit content for publication –Tell us what you’d like to see

3. 70 years of quality knowledge Resources in all formats: articles, case studies, books, courses, webcasts, tools, and more Topics from auditing to TQM Fully searchable (“Google” of quality) Always growing http://asq.org/knowledge-center

4. 70 years of quality knowledge Member benefits: Articles (25,000) Case studies (1,800) Benchmarking (450) Basic topics & tools (100) Pod- and Webcasts (100) Member discounts apply: Books (700) Training (275) Standards (150)

5. Professional & technical journals Journal for Quality and Participation Six Sigma Forum Magazine Journal of Quality Technology Quality Management Journal Software Quality Professional Quality Progress

6. Case studies

7. Overviews of topics and tools

8. Webcasts

9. New benchmarking reports

10. Metrics

11. Some content partners z`

12. Navigate to the Knowledge Center Find the Knowledge Center from any page on the ASQ site

13. Knowledge Center home page Editor’s picks show you what’s new Used tabbed menu to browse journals, topics, tools, and more

14. Browse journals and magazines

15. Read sample articles online

16. Browse topics

17. Browse tools

18. Searching for something specific?

19. http://asq.org/knowledge-center/search Advanced search options include keyword, topic, industry, type

20. Keyword = “cost of quality”

21. Refining the results

22. Results reduced to 48

23. Abstract and full-text link

24. Need help searching? Ask ASQ!

25. Research assistance is a member benefit https://secure.asq.org/kc/qic-contact-form.html or 800-248-1946

26. Continue the discussion

27. Help us grow – publish your story!

28. Thank you! Have feedback on ASQ publications? Looking for help locating resources to meet your needs? Ready to submit content for consideration for publication? Contact the Knowledge Center team: knowledgecenter@asq.org knowledgecenter@asq.org