1. Introduction to Business 1 BUS-101 Instructor: Erlan Bakiev, Ph.D.

2. Organization and Teamwork © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 2

3. Effective Organization Structure © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 3 Coordinate and Control Work Coordinate DivideResponsibilitiesDivideResponsibilities PromoteAccountabilityPromoteAccountability DistributeAuthorityDistributeAuthority

4. Organization Chart © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 4 Vertical Organization Chain of Command Work Specialization FormalOrganizationFormalOrganizationInformalOrganizationInformalOrganization Horizontal Coordination

5. Organization Chart for Food Lion Grocery Chain © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 5 Board of Directors President & CEO Chairperson President & CEO Chairperson VP Human Resources Senior VP Operations Senior VP Operations VP MIS VP MIS VP Finance VP Finance VP Special Projects VP Marketing VP Marketing VP Advertising VP Advertising VP Store Planning Regional Supervisors Area Supervisors Regional Operations Area Supervisors Regional Operations Area Supervisors VP Grocery Operations VP Perishable Operations VP Bakery Operations

6. Identifying Job Responsibilities © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 6 AdvantagesAdvantages EfficiencyEfficiency ProductivityProductivity DisadvantagesDisadvantages BoredomBoredom AlienationAlienation Work Specialization

7. Chain of Command © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 7 Responsibility Accountability Authority Delegation

8. Simplified Line-and-Staff Structure © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 8 President VP Production VP Production VP Marketing VP Finance VP Finance Legal Department Human Resources Department Head of Accounting Department National Sales Manager LineStaff

9. Span of Management © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 9 General Colonels Majors Captains,Lieutenants Warrant Officers Sergeants Corporals Privates United States Army PopeCardinals Archbishops,Bishops Priests Roman Catholic Church

10. © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 10 DecentralizedCentralized Decision-Making Authority Top-LevelManagement RichExperienceBroadVision Lower-LevelManagement MoreResponsiveFasterDecisions

11. Organizing the Workforce © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 11 DepartmentalizationDepartmentalization DivisionDivisionFunctionFunction NetworkNetworkMatrixMatrix HybridHybrid

12. Functional Structures © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 12 Job Skills Resource Use Job Requirements

13. © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 13 Departmentalization by Functions Disadvantages Departmental BarriersDepartmental Barriers Slow Response TimeSlow Response Time Ineffective PlanningIneffective Planning Over SpecializationOver Specialization Advantages Resource AllocationResource Allocation Unified DirectionUnified Direction Improved CoordinationImproved Coordination Better CommunicationBetter Communication

14. Divisional Structures © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 14 ProductsProducts GeographyGeography ProcessesProcesses CustomersCustomers

15. © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 15 Departmentalization by Divisions AdvantagesDisadvantages Flexibility Better Service Management Focus Wasting Resources Poor Coordination Divisional Competition

16. Departmentalization by Matrix © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 16 PUBLISHER Book Team A Manger Book Team A Manger Book Team B Manger Book Team B Manger Editorial Manager Editorial Manager Production Manager Production Manager Design Manager Design Manager Editor A Production Editor A Production Editor A Designer A Editor B Production Editor B Production Editor B Designer B

17. © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 17 Departmentalization by Network AdvantagesDisadvantages Lower Costs Increase Flexibility Boost Competitiveness Lower Control Increase Vulnerability Less Distinctiveness

18. © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 18 DivisionsFunctions NetworkMatrix Hybrid Structure

19. © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 19 Shared Information Neutral Individual Random or Varied Goal Synergy Responsibility Skills Shared Mission Positive Individual and Mutual Complementary Work Groups Work Teams Comparing Work Groups and Work Teams

20. Workplace Teams © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 20 Problem-Solving Self-Managed Functional

21. Cross-Functional Teams © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 21 Task Forces Special Purpose Committees

22. Virtual Teams © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 22 Maximize Diversity Employ Technology Promote Teamwork

23. Working In Teams © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 23 OpportunitiesChallenges Higher-quality decisions Increased commitment Lower stress levels Less internal competition Improved flexibility Inefficiency Groupthink Diminished motivation Structural disruption Excessive workloads

24. Effective Teams © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 24 Size and Structure Sense of Purpose Communication

25. Effective Teams © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 25 Creative Thinking Focused Efforts Consensus

26. © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 26 Team Development Forming Storming Norming Performing Adjourning

27. The Level of Team Cohesiveness © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 27 CompetitionCompetitionEvaluationEvaluation GoalAchievementGoalAchievementWorkQualityWorkQualityTeamInteractionTeamInteractionMeetingAttendanceMeetingAttendance

28. The Emergence of Team Norms © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 28 Standards of Conduct ConductAcceptableBehaviorAcceptableBehavior FacilitateSurvivalFacilitateSurvivalClarifyExpectationsClarifyExpectationsIdentifyValuesIdentifyValues Set Limits

29. Causes of Team Conflict © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 29 ScarceResourcesScarceResourcesResponsibilityIssuesResponsibilityIssuesPoorCommunicationPoorCommunication PersonalityDifferencesPersonalityDifferencesPowerStrugglesPowerStrugglesIncompatibleGoalsIncompatibleGoals

30. © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 30 PreventionPreventionResolutionResolution Solutions to Team Conflict ConfrontationConfrontation DefusionDefusion AvoidanceAvoidance Well-Defined Tasks Open Communication Clear Goals

31. Productive Team Meetings © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 31 Clarify the Purpose Select Participants Clarify the Agenda and Stay Focused

32. Productive Team Meetings © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 32 Follow the Rules Promote Participation Close Effectively

33. Assignment 2 BUS-101 © Prentice Hall, 2007 Excellence in Business, 3e Chap ter 8 - 33 1) What are some special challenges that virtual teams face? For virtual teams to be effective, what should management ensure? 2) Discuss the effect of team size on effectiveness of teams. 3) What are some of the cautions to be aware of when using teams? What tests should be applied to see if a team fits the situation?