1. Using Web Conferencing to Communicate with Your Service Site Coordinator Randall Cravey and Karen Minton

2. Agenda Overview of PlaceWare and web conferencing How to be a participant Support Scenarios Live demonstration

3. What is Web Conferencing? An online meeting place Real-time collaboration Desktop or single application sharing Available from PlaceWare, WebEx, HorizonLive, and others

4. Advantages to Web Conferencing Save travel time and costs Real-time approach to: Problem solving Application demonstration On-demand training

5. PlaceWare Log-In Page

6. Download the Plug-In Plug-in allows you to show the service site coordinator your desktop Can download while in a web conferencing session

7. The Participant’s Console

8. Sharing your view

9. View Sharing 1.Start the application you want to share. 2.Click the Create New Slide Sharing button.

10. The Sharing Box

11. Support Scenarios Using GIL Quick Connect Working with the MARCIVE Authority process Downloading a new software release Troubleshooting a Voyager client Installing/upgrading VRS Assisting with UB/UC issues