Download presentation
Presentation is loading. Please wait.
Published byRandell Day Modified over 9 years ago
1
Business Administration Unit 4 Management Responsibilities Chapter 14 Implementing & Controlling
2
Text Book Page 353~ Out of Control Controversial Issue 14-1 Even if a business is operating effectively & profitably, should the company’s managers be planning for & implementing changes? Reasons for YES?Reasons for NO?
3
Motivation Set of factors that influence actions towards accomplishing goals –Rewards/punishment encourage employees to motivate selves Values –Praise, money, respect, fun job assignment, day off
4
Motivation Internal motivation –Person’s beliefs, feelings & attitudes External motivation –Rewards & punishments
5
Movie Time! SID –Employee motivation
6
Work Teams Group of individuals who co- operate to achieve a common goal –Members understand & support purpose Knowledge & skills to perform –Committed to groups success –Communicate well with each other Resolve problems within group
7
Text Book Page 357 Management Close-Up –?’s 1-2-3 Check if done Review in class
8
Operations Management Systematic direction & control of processes transforming labor, capital & materials into finished goods –Facilities, equipment, materials & supplies available –Employees have knowledge & skills –Work done on schedule
9
Motivation Theories Maslow’s –Hierarchy of needs Born with needs Needs satisfied in order, lowest to highest
10
Maslow Self-actualization - - - - Esteem - - - - - - - - - - Social - - - - - - - - - Security - - - - - - Physiological -
11
Motivation McClelland –Achievement Theory –Influenced strongly by one need: Need for achievement Need for affiliation Need for power
12
McClelland Achievement –Personal responsibility for work, set goals & need feedback Affiliation –Relationships –Work hard to get along & fit in Power –Influence & control others –Responsible for group’s activities
13
Motivation Herzberg –Two-Factor Theory Hygiene Factors Motivators
14
Herzberg Hygiene Factor –Job factors that dissatisfy when missing, but don’t contribute to satisfaction when present Amount of pay, benefits, working conditions, rules, supervision type –Company sponsored healthcare doesn’t motivate to do better job, but lack of it causes dissatisfaction
15
Herzberg Motivators –Increase job satisfaction Challenging work, recognition, achievement, accomplishment, increased responsibility & personal development –Redesign jobs – give more authority & responsibility
16
Internet Groups of 3-4 –http://www.accel- team.com/human_relations/hrels_05_he rzberg.html (1 group) –http://www.mcclellandmedia.com/psych. html (1 group) –http://www.accel- team.com/human_relations/hrels_06_mc clelland.html (1 group)
17
Internet –http://www.accel- team.com/human_relations/hrels_02_ maslow.html (1 group) –http://www.accel- team.com/maslow_/maslow_nds_02.ht ml (2 groups) 1 st group – Physiological, Safety & Social 2 nd group – Esteem & Actualization Present to class
18
Work Book Page 121 –Controversial Issue~14-2 Do you agree with Herzberg’s theory of motivation that the absence of good pay, benefits, & working conditions can dissatisfy, but the presence of these factors cannot satisfy them? Reason for YES?Reasons for NO?
19
Managing Change Follow link Follow link http://www.npr.org/templates/story/story.php?storyId=101642052 http://www.npr.org/templates/story/story.php?storyId=101642052 Read article –Merck, Schering To Merge In $41 Billion Deal by Wendy Kaufman Be prepared to discuss
20
Managing Change Reengineering, downsizing, mergers, organizational change –Planning –Communicating –Involving –Educating –Supporting
21
Planning Change needed? –Gather info, identify, study alternatives & determine consequences of change
22
Communicating Keeping quiet causes: –Informal communication with limited info, rumors, misinformation Surprised –Feel misled Open, two-way communication is best
23
Involving People support what they create Employees are good source of solutions –Respect input All ideas can’t be implemented –Each idea is considered
24
Educating Training programs & info meetings Downsizing –Difficult to implement Companies offer job training or develop new skills
25
Supporting Assure employees support is available Allow time to adjust Feedback on performance Less critical of early mistakes Layoffs –Provide personal & career counseling Job-seeking skills
26
Standards Specific measure by which something is judged –Quantity standards –Quality standards –Time standards –Cost standards
27
Quantity Standards Minimum # produced # customers visited/called # of pages typed in an hour
28
Quality Standards Quality as important as quantity –Slow, but good or fast, but sloppy? Sample a few products on an assembly line for quality Some products/services must all be perfect –Accounting, car battery
29
Time Standards Time it takes to complete Strict time schedules –Miss – financial loss Construction, bakery, newspaper
30
Cost Standards Increase profits by –Decreasing costs OR –Increasing sales revenue Watch this most carefully –Accounting Dept. “Controller” –Budgets used to control Planning device
31
Variance Difference between current performance & standard –Good = performance exceeds expectation Involve employees if low –Motivate to help solve problem
32
Controlling Costs Inventory –Too low, lose sales –Too high, storage & handling costs high Never sold, money in inventory lost Just-in-time (JIT) inventory –Small inventories –Material arrives right before needed
33
Controlling Costs Credit –Customers don’t pay – lose money –Interest payments can be high –Easy to buy too much on credit 1/10 th, n30
34
Controlling Costs Theft –Employee or customer –Retail hardest hit Billions yearly Shoplifting = 6% of total sales
35
Fact Employee theft = over $1 billion a week Cause of 1/3 of bankruptcies 3 out of 10 employees steal 95% of companies are ripped off
36
Controlling Costs Health & Safety –Absentee employees Others cover or work not done Pay coveree & absentee Safety training Wellness programs
37
Text Book Group Work Pages 377-379 –Case 14-1 - ?’s 1-3 –Case 14-2 - ?’s 1 & 2 Check if done Review in class
38
Work Book Pages 123-124 –14-A, 14-B, 14-C (1-4 only), 14-D Check if done Review in class
39
Test Time Thursday March 26, 2009 –Unit test 3 & 4 –Chapters 10, 12 & 14 –Discuss Ideas
40
End of Chapter 14
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.