1. Student Information Systems Trip Organisation Information domains  domain owners  vice presidents University Policy Group: 45 fte, 5 Domains –F, HRM, Communication, Research&Education, ICT Other domains: Service departments (Estate, Library) Shared Service Centres Faculties

2. Student Information Systems Trip Architecture Information Architecture Process Architecture Systems Architecture Technical Architecture Data architecture

3. Student Information Systems Trip Information Architecture Information Domains Ownership Change Management Concern Systems Data Management

4. Student Information Systems Trip Process Architecture Primary Processes Secondary Processes Tertiary Processes External Processes

5. Student Information Systems Trip Primary Processes Education –Preparing courses,Teaching,Learning Research –Programming, Managing, Researching Knowledge Dissemination –Creation, Collection, Dissimination

6. Student Information Systems Trip Secondary Processes Education –Subscription,Monitoring progress, … Research –Acquisition, Contracts,Monitoring, … Knowledge Dissimination –Licenses, Subscriptions,

7. Student Information Systems Trip Tertiary Processes Finance Human Resource Estate Archiving Communication …

9. Student Information Systems Trip Systems Architecture As it was ….

11. Student Information Systems Trip Systems and Technical Architecture As it will be in …. years

12. Student Information Systems Trip - Backoffice Finance HRM Student admin eLearning Library Middleoffice Management &Control Frontoffice/ Portals CRM BasicNetwork(WAN, LAN, Inter/Intra/Extranet) Storage& Servers Directory,Security,Control Mail, Office Automation, Intranet, Internet-access, File & print Middleware Data Analyse Data Interaction Data Transaction & Referential Data Analysed Data Interacti Data Business Aware Business Unaware Business Integration Layer Applications& Databases Technical Infrastructure

13. Student Information Systems Trip Systems Architecture Tertiary Processes: ERP (SAP) Primary Processes: Open Source (SAKAI) Student Information: ?? –Subscription, contracts –Study progress

14. Student Information Systems Trip Outsourcing (1) Business aware or Business unaware Professional support available Economy of Scale –Quality of support –Security –Cost

15. Student Information Systems Trip Outsourcing (2) Examples –University of Utrecht: all basic services –Salary-system –New development: Virtual Clearing House –ERP

16. Student Information Systems Trip Outsourcing (3) Policy of Universiteit van Amsterdam: -All business unaware services in one department -Do the same for the Polytechnic of Amsterdam -Integrate both departments -Go to market

17. Student Information Systems Trip Personalisation (1) My-Library My-SAP My-University My-Everything  Portals

18. Student Information Systems Trip Personalisation (2) Technology pushes strategy Marketing becomes web-based Sophisticated Technology Implementation step by step

19. Student Information Systems Trip Student System Scope (subscription, progress, …) Different kind of Students Levels of collaboration –Selection –Implementing –Expertise centre –Installation –Application/Technical management –Outsourcing