1. ENERGIZED TO SURVIVE Chief Melvin Murdock OSU-Tulsa Police “All things are ready, if our mind be so.” ― William Shakespeare, Henry V

2. ACTIVE SHOOTER RESPONSE ACTIVE SHOOTER RESPONSE BOMB THREATS BOMB THREATS DEMANDING AND AGGRESSIVE PEOPLE DEMANDING AND AGGRESSIVE PEOPLE PANIC BUTTONS PANIC BUTTONS RESOURCES RESOURCES

3. ACTIVE SHOOTER RESPONSE

4. MENTALITY OF ACTIVE SHOOTER Active Shooter’s intent is to kill and injure Active Shooter’s intent is to kill and injure This necessitated a change in tactics by law enforcement This necessitated a change in tactics by law enforcement Losses can be mitigated with a survival mindset comprised of three components: Losses can be mitigated with a survival mindset comprised of three components: Awareness Awareness Preparation Preparation Rehearsal Rehearsal

5. UNSECURED AREAS If you find yourself in an open area, immediately seek protection If you find yourself in an open area, immediately seek protection Put something between you and the shooter Put something between you and the shooter Is escape your best option? Do you know where the shooter is? Is escape immediately available? Is escape your best option? Do you know where the shooter is? Is escape immediately available? Administrators, do you know your building plans? Administrators, do you know your building plans? If in doubt find a safe area and secure it the best way you can If in doubt find a safe area and secure it the best way you can

6. SURVIVAL MINDSET Become attuned to work environment Become attuned to work environment Elevators Elevators Computer Monitors Computer Monitors Predetermined mindset will help you take rapid, effective actions Predetermined mindset will help you take rapid, effective actions

7. WHAT TO REPORT Your specific location Your specific location - Building name - Building name - Office/classroom number - Office/classroom number. Number of people at your specific location. Injuries - Number of people injured - Number of people injured - Type of injuries - Type of injuries

8. DEALING WITH DEMANDING AND AGGRESSIVE PEOPLE

9. If you are dealing with the person, then make their behavior a condition of your help. (i.e. “I can help you, but only if you calm down.”) If you are dealing with the person, then make their behavior a condition of your help. (i.e. “I can help you, but only if you calm down.”) Use boomerang lines, such as, “You are getting angry again, and I’m trying to help you,” or “We are past that, so let’s focus on what we can do at this point.” Use of a phrase like this helps keep them focused on the issue at hand. Use boomerang lines, such as, “You are getting angry again, and I’m trying to help you,” or “We are past that, so let’s focus on what we can do at this point.” Use of a phrase like this helps keep them focused on the issue at hand. Keep the conversation “future focused” instead of focusing on the past. Once you get the gist of the person’s complaint, try to keep them focused on “what we can do from here on” and don’t dwell on the past. Keep the conversation “future focused” instead of focusing on the past. Once you get the gist of the person’s complaint, try to keep them focused on “what we can do from here on” and don’t dwell on the past. ALWAYS HAVE A PLAN! ALWAYS HAVE A PLAN! DEALING WITH DEMANDING AND AGGRESSIVE PEOPLE

10. Physical characteristics: Red or flushed face Red or flushed face Raised voice or very soft voice (extremes) Raised voice or very soft voice (extremes) Breathing heavy Breathing heavy Hands balled up as fists Hands balled up as fists Veins protruding in face and or hands Veins protruding in face and or hands Clothes in disarray Clothes in disarray Smell of alcohol Smell of alcohol SIGNS TO WATCH FOR

11. DO Project calmness; move and speak slowly, quietly, and confidently. Project calmness; move and speak slowly, quietly, and confidently. Be an empathetic listener; encourage the person to talk and listen patiently. Be an empathetic listener; encourage the person to talk and listen patiently. Focus your attention on the other person to demonstrate that you are interested in what he or she has to say. Focus your attention on the other person to demonstrate that you are interested in what he or she has to say. Maintain a relaxed yet attentive posture and position yourself at a right angle rather than directly in front of the other person. Maintain a relaxed yet attentive posture and position yourself at a right angle rather than directly in front of the other person. Acknowledge the other persons’ feelings. Indicate that you can see he or she is upset. Acknowledge the other persons’ feelings. Indicate that you can see he or she is upset. Use delaying tactics which will give the other person time to calm down. For example, offer a drink of water (in a disposable cup). Use delaying tactics which will give the other person time to calm down. For example, offer a drink of water (in a disposable cup).

12. DO NOT Never belittle the person or make him or her feel foolish. Never belittle the person or make him or her feel foolish. Criticize or act impatiently towards the agitated individual. Criticize or act impatiently towards the agitated individual. Make false statements or promises you can not keep. Make false statements or promises you can not keep. Try to impart a lot of technical or complicated information when emotions are high. Try to impart a lot of technical or complicated information when emotions are high. Take sides or agree with distortions. Take sides or agree with distortions. Invade the individuals space. Make sure there is at least a space of three to six feet between you and the individual. Invade the individuals space. Make sure there is at least a space of three to six feet between you and the individual.

13. BOMB THREATS

14. IMMEDIATE ACTION PROCEDURE DURING A BOMB THREAT  If you receive a threatening call, Remain calm  Write down the time of the call, the EXACT words of the caller, and the number displayed on caller id even before you hang up  Attempt to gather as much info as you can

15. QUESTIONS TO ASK THE CALLER When is the bomb going to explode? When is the bomb going to explode? Where is the bomb? Where is the bomb? What does it look like? What does it look like? What kind of bomb is it? What kind of bomb is it? What will cause it to explode? What will cause it to explode? Where are you calling from? Where are you calling from? What is your name? What is your name?

16. INFO ABOUT THE CALLERS VOICE

17. WHEN THE CALL HAS ENDED… If applicable, pay attention to your telephone display and record the information shown in the display window. If applicable, pay attention to your telephone display and record the information shown in the display window.

18. WHEN THE CALL HAS ENDED… Immediately after the call has ended notify: Immediately after the call has ended notify: UNIVERSITY POLICE (918)-594-8123 UNIVERSITY POLICE (918)-594-8123 CHS SECURITY (918) 625-8592 CHS SECURITY (918) 625-8592 OR 911 OR 911

19. PANIC BUTTONS PANIC BUTTONS Center for Health Sciences Center for Health Sciences OSU Tulsa OSU Tulsa Where are they ? Where are they ?

20. RESOURCES RESOURCES UNIVERSITY POLICE (918)-594-8123 UNIVERSITY POLICE (918)-594-8123 CHS SECURITY (918) 625-8592 CHS SECURITY (918) 625-8592 COWBOY ALERT COWBOY ALERT COWBOY GUARDIAN COWBOY GUARDIAN T.A.G. T.A.G. ANNUAL SECURITY REPO RTS ANNUAL SECURITY REPO RTS

21. SELECT ONE: SURVIVOR VICTIM

22. QUESTIONS, COMMENTS, CARES, OR CONCERNS? Melvin Murdock Chief of Police Oklahoma State University-Tulsa (918) 594-8262 melvin.murdock@okstate.edu