1. CMMI November 25 th 2015

2. Copyright © 2015 Accenture All rights reserved. The aim of the presentation is to introduce Capability Maturity Model Integrated (CMMI) process improvement approach to students of Software Project Management course at Faculty of Informatics and Information Technologies at Slovak University of Technology The presentation will describe at high level what is CMMI about, and a case study will be presented, describing the preparation to CMMI appraisal and appraisal process itself in a service and consulting company Objective of the presentation

3. Copyright © 2015 Accenture All rights reserved. Graduate at Slovenská Vysoká Škola Technická –Elektrotechnická Fakulta 14 years in Národná banka Slovenska –Establishment of new Computing Centre, development of payment system, lead applications maintenance team 8 years in Accenture Technology Solutions –Information Security and Business Continuity –Software Delivery Life Cycle processes and methodology –Internal and external audits CMMI, P-CMM, ITIL, ISAE3402, ISO27001 Introduction of Accenture – Presenters Vladimír Šatura Accenture Technology Solutions Plynárenská 7/C Bratislava 821 09 Slovakia

4. Copyright © 2015 Accenture All rights reserved. Introduction of CMMI Use Case: CMMI Appraisal at service and consulting company Agenda

5. Copyright © 2015 Accenture All rights reserved. Introduction of CMMI and currently owned by CMMI Institute. not a single process based on best practices The Capability Maturity Model Integration (CMMI®) is a performance improvement framework developed by Carnegie Mellon University – Software Engineering Institute

6. Copyright © 2015 Accenture All rights reserved. Levels of CMMI Initial 1 (Ad-hoc, heroes) “Just Do It” Managed 2 (Basic Project Management) “We recognize our problems and are correcting them” Defined 3 (Process standardization) “We anticipate and prevent problems” Quantitatively Managed 4 (Quantitatively Managed) “We see the sources of individual problems and eliminate them” Optimizing 5 (Continuous Improvement) “We see common sources of problems and eliminate them” Disciplined process Standard, consistent process Predictable process Continuously improving process

7. Copyright © 2015 Accenture All rights reserved. CMMI Components

8. Copyright © 2015 Accenture All rights reserved. CMMI Process Areas Development and Services

9. Copyright © 2015 Accenture All rights reserved. Specific Goals and Practices Process Area: Technical Solution in CMM for Development SG 1Select Product Component Solutions SP 1.1Develop Alternative Solutions and Selection Criteria SP 1.2Select Product Component Solutions SG 2Develop the Design SP 2.1Design the Product or Product Component SP 2.2Establish a Technical Data Package SP 2.3Design Interfaces Using Criteria SP 2.4Perform Make, Buy, or Reuse Analyses SG 3Implement the Product Design SP 3.1Implement the Design SP 3.2Develop Product Support Documentation

10. Copyright © 2015 Accenture All rights reserved. Generic Goals and Practices of CMMI GG1Achieve Specific Goals GP1Perform Specific Practices GG 2Institutionalize a managed process GP 2.1Establish an organizational policy GP 2.2Plan the process. GP 2.3Provide resources GP 2.4Assign responsibility GP 2.5Train people GP 2.6Control work products GP 2.7Identify and involve relevant stakeholders GP 2.8Monitor and control the process GP 2.9Objectively evaluate adherence GP 2.10Review status with higher level management GG 3Institutionalize a defined process GP 3.1Establish a defined process GP 3.2Collect process related experience Defined Managed Performed

11. Copyright © 2015 Accenture All rights reserved. Mature Organization Processes are defined and documented Roles and responsibilities are clear Management plans, monitors and communicates Product and process are measured Quality, cost and schedule are predictable Products meet user expectations Technology is used effectively within defined process Management is committed to continuous improvement Mature Organization

12. Copyright © 2015 Accenture All rights reserved. Standard CMMI Appraisal Method for Process Improvement (SCAMPI) is the official CMMI appraisal method Appraisal helps to identify strengths and weaknesses of organizational processes SCAMPI C is short and more flexible. It is used to provide a quick gap analysis between the organization's processes and CMMI practices. SCAMPI B is more formal. It helps an organization understand its progress toward a target CMMI maturity level or capability profile. SCAMPI A is the most rigorous method and the only one that can result in a rating. CMMI Appraisal - SCAMPI

13. Copyright © 2015 Accenture All rights reserved. CMMI Published Appraisal results Appraisal Results may be published at CMMI PARS pageCMMI PARS page

14. Copyright © 2015 Accenture All rights reserved. Introduction of CMMI Use Case: CMMI Appraisal at service and consulting company Agenda

15. Copyright © 2015 Accenture All rights reserved. What type of work you incline to? Be a developer (programming, testing) Prefere to analyse requests with clients (functional designs) Perform applications and user support (incidents, root causes) No idea Audience composition

16. Copyright © 2015 Accenture All rights reserved. Appraisal Goals defined by CMMI Sponsor – the organization lead Improve the quality in products and services provided to the customers and improve the standardization. Provide information that management can use to better predict effort, improve time to market and reduce the cost Obtain recommendations of practices that will ensure the continuous improvement process Include divisions in Bucharest and Prague? No, location Bratislava only Include Agile projects or not? Use case: CMMI Appraisal – Goals

17. Copyright © 2015 Accenture All rights reserved. CMMI for Development & Agile ?

18. Copyright © 2015 Accenture All rights reserved. CMMI focuses on what program / project do Agile focuses on how product is developed CMMI provides engine that enable Agile techniques on large projects Agile enhances CMMI method with specific software engeneering approach CMMI provides methods for continuously improve organization Agile includes practices for project team improvement CMMI aimed typically for high cost failure (weaponry, aircraft) domains Agile aimed typically for low cost failure (Internet, Games) domains CMMI for Development & Agile - complement one to another

19. Copyright © 2015 Accenture All rights reserved. Include Agile projects or not? Yes Use case: CMMI Appraisal - Goals

20. Copyright © 2015 Accenture All rights reserved. Continuous Improvement Define organization processes standards Improve processes standards Manage projects using organization standards Check projects against these standards (Quality Reviews) Appraisal preparation Prepare Process Improvement Identification Document (PIID) Map Scrum practices to CMMI for Development Collect documentation Use case: CMMI preparation

21. Copyright © 2015 Accenture All rights reserved. CMMI for Development & Agile – Development Practices REQM RD TS PI VER VAL Requirement Managemt (REQM) Requirement Development (RD) Technical Solution (TS) Product Integration (PI) Verification (VER) Validation (VAL) RD

22. Copyright © 2015 Accenture All rights reserved. CMMI for Development & Agile – Management Practices REQM RD TS PI VER VAL PP CM RSKM PMC MA PMCMA RSKM IPM Project Planning (PP) Risk Management (RSKM) Configuration Management (CM) Project Monitoring and Control (PMC) Measurement and Analysis (MA) Integrating Project Management (IPM) RD PP CM

23. Copyright © 2015 Accenture All rights reserved. Use case: CMMI preparation – specifics for Agile VER Verification (VER) SG 2 Perform Peer Reviews VER SP 2.1 Prepare for Peer Review – Sprint Planning SP 2.2 Conduct Peer Review – Sprint Pair Programming SP 2.3 Analyze Peer Review Data - Retrospective VER

24. Copyright © 2015 Accenture All rights reserved. Use case: CMMI preparation development projects Configuration Management /CM) SG3 – Establish Integrity SP 3.2 Perform Configuration Audits - Sprint Review - Retrospective / Impediments CM

25. Copyright © 2015 Accenture All rights reserved. Use case: CMMI preparation - Services specifics Configuration Management (CM) SG 1 Establish Baseline Services, SLA, People, Processes, Tools, Infrastructure CM Requirement Management (REQM) SG 1 Manage Requirements REQM Capacity and Availability (CAM) SG 1 Monitor and Analyze Capacity and Availability CAM CM, REQM, CAM

26. Copyright © 2015 Accenture All rights reserved. Select projects and Support groups Sampling approach Defined by Appraisal Lead based on projects size, type of work, location –3 Development projects from 9 candidates –3 Services projects from 13 candidates –Process Group, Training Coordinators Define Appraisal Team Appraisal Team Lead – 1 external ATL Appraisal Team members – 4 internal + 2 external Appraisal Team spent round 560 hours Use case: CMMI Appraisal - Planning

27. Copyright © 2015 Accenture All rights reserved. Review documentation Appraisal team to review all collected documentation from PIID Use case: CMMI Appraisal - Reviews 515 files DEV 168 SVC 177 Org 170

28. Copyright © 2015 Accenture All rights reserved. Plan and Conduct Interviews Perform interview sessions for Higher Management, Project Managers, Practitioners, each support group (38 people in 19 sessions) Use case: CMMI Appraisal - Interviews Basic Rules: Confidentiality Non-attribution

29. Copyright © 2015 Accenture All rights reserved. Interview for Practitioners – Designers, Developers, Testers Please describe 1.How were the requirements of project understood and commitment obtained? 2.How product is assembled, integrated? 3.How were you trained for your role? Use case: CMMI Appraisal – Interview for Practitioners Interview for Practitioners – Support team Please describe 1.How were the requirements of project understood and commitment obtained? 2.How you analyze the root cause of incidents? 3.How you review client satisfaction?

30. Copyright © 2015 Accenture All rights reserved. Interview for Practitioners – project managers, team leads for Development Please describe 1.How you plan the project? 2.How you contribute to organization data? 3.How you know you are on time? Use case: CMMI Appraisal – Interview for Project Managers Interview for Practitioners – project managers, team leads for Services Please describe 1.How you monitor the quality of your service? 2.How you manage the availability of critical resources? 3.How you control the fulfilment of contract?

31. Copyright © 2015 Accenture All rights reserved. Use case: CMMI Appraisal – Findings Opportunitites for Improvements [DEV] TS SP2.4 For all projects, not always product component is reused based on established criteria [DEV] TS SP3.1 For some projects, there are not evidence regarding unit test Documentation [SVC] CAM SP2.1 For some projects, thresholds to monitor Capacity (e.g. resource planning) are not always defined [SVC] MA SP2.1 Avoid the duplications of metric submission Recommendations

32. Copyright © 2015 Accenture All rights reserved. Identify and Validate preliminary finding Present and validate potential findings to all participants Use case: CMMI Appraisal - Validation Basic Rules: Non-attribution No rating No Maturity rating

33. Copyright © 2015 Accenture All rights reserved. Appraisal Team Agreement on rating The team has to agree on ratings based on rules or team judgment Generic and Specific practice rating – Fully, Largely, Partially, Not Implemented Process Area, General and Specific goal rating - Satisfied, Unsatisfied Present Maturity level Use case: CMMI Appraisal - Rating

34. Copyright © 2015 Accenture All rights reserved. Present final findings with Appraisal rating Present strengths, recommendations and improvements to each process areas Present rating Present Maturity level Use case: CMMI Appraisal - Presentation

35. Copyright © 2015 Accenture All rights reserved. CMMI Institute - http://whatis.cmmiinstitute.com/get-startedhttp://whatis.cmmiinstitute.com/get-started CMMI Levels - http://cmmiinstitute.com/cmmi-solutions/cmmi-appraisals/cmmi-levels/http://cmmiinstitute.com/cmmi-solutions/cmmi-appraisals/cmmi-levels/ CMMI for Development - http://cmmiinstitute.com/cmmi-solutions/cmmi-for-development/http://cmmiinstitute.com/cmmi-solutions/cmmi-for-development/ CMMI for Services - http://cmmiinstitute.com/cmmi-solutions/cmmi-for-services/http://cmmiinstitute.com/cmmi-solutions/cmmi-for-services/ CMMI or Agile: Why Not Embrace Both! - http://resources.sei.cmu.edu/library/asset-view.cfm?assetID=8533http://resources.sei.cmu.edu/library/asset-view.cfm?assetID=8533 CMMI FAQ: http://cmmiinstitute.com/faqhttp://cmmiinstitute.com/faq Backup slide – supplement information